Clerical Support Associate, Operating Room

Humber-River-Health; Toronto; On-site; CAD 41,000 - 43,000; Part time

Job summary

Humber River Health in Toronto is seeking a Clerical Support Associate to join the Operating Room team. This permanent part-time role requires day, evening, and weekend availability with an hourly rate of CAD 29.966–31.016.

The position focuses on patient registration and discharge, records maintenance, scheduling, and administrative duties. Strong keyboarding, MS Office, and customer service are essential; MEDITECH experience is a plus.

Qualifications

• High school graduate or equivalent.
• Community College Medical Secretary Diploma is an asset.
• Medical terminology course is preferred.
• Minimum 1 year clerical experience.
• Typing speed at least 40 WPM.
• Proficiency in Microsoft Office.
• Strong interpersonal skills, both oral and written.
• MEDITECH experience an asset.
• Strong organization and problem solving under deadlines.
• Ability to work independently in a team.
• Second language knowledge is an asset.
• Excellent attendance and discipline-free record.
• Commitment to equity, diversity and inclusion in health practices.

Responsibilities

• Clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics.
• Customer service: scheduling appointments, updating/creating schedules in CWS, answering inquiries, greeting patients and visitors.
• Clerical support for program duties: room bookings, minutes for meetings, stocking/ordering supplies, OTN.
• Communicates with other departments and service areas.

Skills

Typing 40 WPM

MS Office proficiency

Interpersonal communication

Customer service

Multilingual abilities

Problem solving

Independent work

Education

High school diploma

Medical Secretary Diploma (asset)

Medical terminology course (asset)

Tools

MEDITECH (asset)

Job description

Position Profile

Humber River Health. Tomorrow's Healthcare, Today.

Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and Church campuses, supported by more than 5,000 employees, approximately 800 physicians, and over 600 volunteers.

Hennick Humber Hospital is North America's first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital stays. A custom combination of technology and clinical expertise supports a reimagined model of care focused on safety, efficiency, and improved outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time.

These innovations enhance communication, improve efficiency, and create a more connected experience for patients and families.

This transformation has been made possible through the dedication of Humber's staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform healthcare through innovation, collaboration, and excellence. With strong teams and a commitment to continuous improvement, Humber River Health continues to deliver Tomorrow's Healthcare, Today.

We currently have an exciting opportunity for aClerical Support Associateto join ourOperating Roomteam.

Employment Status: Permanent Part TimeHours of Work: Must be available for day shifts (7 am - 3 pm and/or 8:30 am - 4:30 pm), evenings (2 pm - 10 pm) and/or weekends; subject to change as per Article 3 - Management Rights.Location: Humber River Health, Willson SiteLabour Group: Teamsters ClericalReporting Relationship: Manager, Operating RoomHourly Rate: $29.966 - $31.016

Position Responsibilities:

• Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics.
• Responsible for customer service including scheduling appointments, updating/creation of schedules in CWS, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner.
• Provides clerical support for program duties such as, room bookings, development of agenda/minutes for meetings, stocking/ordering of supplies, OTN etc.
• Communicates with other departments and service areas

Qualifcations:

• High school graduate or equivalent.
• Completion of a Community College Medical Secretary Diploma an asset.
• Completion of a medical terminology course preferred.
• Minimum 1 year full time equivalent recent clerical experience required.
• Good keyboarding skills, with minimum typing speed of 40 WPM.
• Computer proficiency including Microsoft Office Suite.
• Strong interpersonal skills, both oral and written
• MEDITECH computer experience an asset
• Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations
• Ability to work independently with minimal supervision in a team environment
• Knowledge of a second language an asset
• Demonstrated customer service skills.
• Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.
• Excellent attendance and discipline free record required.

• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are delivering Tomorrow's Healthcare, Today. We are proud to have been recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. Wesupport employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to staff, physician and volunteer engagement. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do - and to address systemic barriers - we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognizethat diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.