ClearDent Dental Software Customer Onboarding & Success Coordinator

ClearDent; Burnaby; Hybride; CAD 60 000 - 76 000; Plein temps

Résumé du poste

ClearDent in Burnaby, BC is seeking a Customer Onboarding & Success Coordinator to guide new customers through onboarding, training, and post-live adoption of our dental practice management and patient engagement software.

This hybrid role combines in-office work at our Burnaby office with the flexibility to work remotely from home, supporting customers across Canada. You will manage kickoff meetings, training sessions, and ongoing customer education to ensure successful implementation.

Qualifications

• Two to three years in customer onboarding or project coordination.
• Ability to manage multiple schedules and dependencies across teams.
• Clear verbal and written communication; comfortable coordinating meetings.
• Proficiency in Microsoft 365; experience with CRM and virtual meeting tools.
• Dental SaaS experience is an asset.

Responsabilités

• Coordinate onboarding from sales handoff through implementation and go-live.
• Serve as the primary customer contact, managing kickoff meetings, timelines, and communications.
• Maintain project plans and track milestones, dependencies, risks, and action items.
• Coordinate internal resources and schedules for implementation, training, and customer success activities.
• Ensure customer and internal readiness for scheduled deliverables and elevate issues that may impact timelines.
• Organize customer training programs and webinars, including logistics, participant engagement, and follow-up activities.
• Maintain accurate records in CRM and project management systems, monitor progress, and recommend process improvements.
• Other duties as assigned

Connaissances

Project coordination

Customer onboarding

Training administration

Communication

Microsoft 365

CRM tools

Salesforce

Zoom

Dental workflows

Team collaboration

Outils

Salesforce

Zoom

Description du poste

About ClearDent

ClearDent builds software and digital tools to help dentists manage all aspects of their practice, allowing them to focus on providing excellent oral care. For over twenty years, we've been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, we're looking for flexible, creative talent to join our team and help modernize dental offices across Canada.

About the Role

The Customer Onboarding & Success Coordinator coordinates onboarding, training, post-live follow-up and customer education to support successful adoption of ClearDent's practice management and patient engagement products

This is a hybrid position that combines in-office work at our Burnaby, BC office with the flexibility to work remotely from home.

Responsibilities

• Coordinate customer onboarding from sales handoff through implementation and go-live.
• Serve as the primary customer contact, managing kickoff meetings, timelines, and communications.
• Maintain project plans and track milestones, dependencies, risks, and action items.
• Coordinate internal resources and schedules for implementation, training, and customer success activities.
• Ensure customer and internal readiness for scheduled deliverables and elevate issues that may impact timelines.
• Organize customer training programs and webinars, including logistics, participant engagement, and follow-up activities.
• Maintain accurate records in CRM and project management systems, monitor progress, and recommend process improvements.

• Other duties asassigned

What You Bring

• Two to three years of relevant experience in customer onboarding, project coordination, training administration or a similar customer-facing role.

• Demonstrated ability to manage multiple schedules, track dependencies and follow through on commitments across teams.

• Clear verbal and written communication skills, with confidence coordinating meetings and managing customer expectations.

• Proficiency in Microsoft 365 and experience using CRM, task management and virtual meeting tools; Salesforce and Zoom experience are assets.

• Ability to learn software products and dental workflows well enough to identify requirements and involve the appropriate specialists.

• Experience coordinating customer training or webinars is an asset.

• Dental industry, SaaS or ClearDent software experience is an asset.

Attributes

• Organized and attentive to detail, with dependable follow-through.

• Approachable and empathetic, with a genuine interest in helping customers succeed.

• Calm and adaptable when priorities or schedules change.

• Self-directed within established processes and willing to ask for help when needed.

• Tactful and persistent when seeking updates or addressing missed commitments.

• Curious and receptive to feedback, with a desire to keep learning.

• Comfortable working in a fast-paced and dynamic environment

• Team player with a positive attitude and willingness to work collaboratively

Work Environment

• Occasional work outside normal business hours may be required to accommodate customer time zones, planned implementations or education sessions.
• A valid driver's license and reliable vehicle arerequired
• Travel may be required from time to time

One Last Thing

We understand that the best candidates don't always meet every requirement. If you're a customer-focused, passionate problem-solver excited by the potential the dental industry offers, we'll happily review your application.

Please note that we only accept candidates who live in Canada and are eligible to work there.

We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.