Manager, Operations Strategy & Insights

Dental Corporation of America (DCA); Toronto; On-site; CAD 95,000 - 120,000; Full time

Job summary

Dentalcorp is seeking a Manager, Operations Strategy & Insights to lead cross-functional initiatives that boost performance and growth across Canada’s largest dental network. This senior individual-contributor role requires strategic thinking and hands-on analysis, partnering with Operations, Finance, and Support Centre teams to translate data into measurable actions.

The role emphasizes designing and implementing operational playbooks, growth enablement, forecasting, and performance reporting,

Qualifications

• 3+ years experience in management consulting, corporate strategy, business operations, or analytical role.
• Ability to connect operational insights to broader business goals and identify high-impact opportunities.
• Advanced data analysis skills with strong attention to detail. Turn data into actionable insights.
• Structured, practical approach to solve complex problems in ambiguous environments.
• Data storytelling: translate data into compelling narratives that influence decisions.
• Strong written and verbal communication for technical and non-technical audiences.
• Initiative and ownership: accountable for deliverables and continuous improvement.
• Ability to influence outcomes across cross-functional teams without direct reporting authority.
• Adaptability to changing business needs and environments.

Responsibilities

• Operational Strategy Design & Implementation: design, execution, and evaluation of initiatives to improve efficiency and performance.
• Practice Growth Enablement: uncover revenue growth levers via data and insights; remove bottlenecks to scale.
• Planning & Forecasting: develop forecasting models for revenue, labour, and performance across levels.
• Performance Insights & Reporting: build dashboards and conduct root-cause analysis of trends.
• Cross-Functional Collaboration: align with field teams and partner with Operations, Finance, IT, and HR.

Skills

3+ yrs exp

Strategic thinking

Analytical skills

Problem solving

Data storytelling

Communication

Initiative & ownership

Influence outcomes

Adaptability

Job description

The Opportunity

As Manager, Operations Strategy & Insights, you will lead complex, cross-functional initiatives that improve business performance, operational efficiency, and growth across one of North America’s largest networks of dental practices. You will own projects from problem definition and analysis through recommendation, implementation, and measurement of results. This hands-on role requires strategic thinking, strong analytical capability, and the ability to partner with senior leaders across Operations, Finance, and other Support Centre teams to turn complex data into practical actions and measurable outcomes.

This is a senior individual-contributor role with significant project leadership and stakeholder management responsibility. It does not currently include direct people management.

Who you are

You are a curious, data-driven problem solver who thrives in fast-paced environments. You bring structure and clarity to complex challenges and are motivated by opportunities to influence strategy and drive meaningful impact. You take pride in delivering high-quality analysis that supports smarter decisions and enjoy balancing independent execution with strong collaboration. As someone who strives for excellence, you’re excited to contribute to the continued success of one of Canada’s Best Managed Companies.

In This Role, You Will
Operational Strategy Design & Implementation

• Lead the design, execution, and evaluation of initiatives that improve efficiency, standardization, and performance.
• Develop operational playbooks, lead pilot programs, and translate rollout results into recommendations for scaling, adjusting, or discontinuing initiatives.
• Collaborate with senior leaders to execute initiatives that create strategic value.

Practice Growth Enablement

• Leverage data and insights and advanced modelling to uncover revenue growth levers such as optimizing provider schedules, chair utilization, or operating hours.
• Identify business constraints and design strategies to remove bottlenecks, enhance performance, and scale growth across the network.
  

Planning & Forecasting

• Develop forecasting models to project revenue, labour demand, and operational performance at the practice, region, and national level.
• Enhance forecasts with targeted analyses of operational drivers such as practice days closed, provider absences, and vacation schedules, etc.
• Work closely with Finance and Operations to align forecasts with broader business plans, helping leadership understand the implications of various growth and cost scenarios.

Performance Insights & Reporting

• Develop and maintain dashboards and reporting tools that track business performance across key metrics (revenue, labour productivity, provider utilization, scheduling compliance).
• Conduct root cause analysis to explain performance trends and highlight opportunities for improvement.

Cross-Functional Collaboration

• Work closely with field teams to ensure seamless execution of optimization plans.
• Align implementation with strategic goals and ensure field feedback is integrated into ongoing improvements.
• Partner with Operations, Finance, IT, and HR to align strategic objectives and share insights that drive coordinated action and organizational success.

What You’ll Bring

• Professional Experience: 3+ years experience in management consulting, corporate strategy, business operations, or analytical role within dynamic, fast-paced environments is required. Experience managing multiple, complex projects simultaneously.
• Strategic Thinking: Ability to connect operational insights to broader business goals and identify high-impact opportunities.
• Analytical Expertise: Advanced data analysis skills with strong attention to detail. Capable of uncovering trends and turning data into clear, actionable insights.
• Problem Solving: Comfortable with ambiguity and adept at applying structured, practical approaches to solve complex problems.
• Data Storytelling: Skilled at translating data into compelling narratives that influence decisions and drive action.
• Communication Skills: Strong written and verbal communicator with experience presenting to both technical and non-technical audiences.
• Initiative and Ownership: Takes full accountability for deliverables and continuously seeks ways to improve processes and outcomes.
• Ability to Influence Outcomes: Skilled at driving accountability and influencing outcomes across cross-functional teams, including navigating difficult performance or delivery conversations without having direct reporting authority
• Adaptability: Thrives in changing environments, quickly learns and pivots based on evolving business needs.
  

Why Dentalcorp?

Dentalcorp is North America’s leading and fastest-growing network of dental practices. Through industry-leading technology, expertise, and scale, we help practices grow while supporting dental professionals to retain their clinical autonomy. Here, you’ll be trusted with meaningful responsibility, supported to grow, and surrounded by people who share ideas and raise the bar together. OurBeyond Brilliantvalues—Beyond the Status Quo,Beyond Excellence,Brilliant Together, andBrilliant Experiences—guide how we innovate, collaborate, deliver, and put people at the centre.

The salary range for this position is $95,000 CAD to $120,000 CAD annually (plus a bonus of up to 15% and competitive total rewards and benefits package). Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations. This just posting is for an existing vacancy.

You will be based at ourToronto Support Centre, located at181 Bay Streetin the heart of Toronto’s financial district. This position will be on site from Monday to Thursday, with Fridays designated as work-from-home days.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.