Claims Technician, Liability

HUB International; Kelowna; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Extended health benefits

RRSP matching

Competitive compensation

Paid time off for volunteering

Job summary

HUB International is seeking a Claims Technician, Liability in Kelowna, BC. The role involves managing liability claims from first notice to resolution, requiring 5 years of experience in claims handling. You'll collaborate within a structured team while ensuring fair outcomes for clients.

The expected salary ranges from $70,000 to $110,000 and includes benefits such as extended health and RRSP matching. Join our supportive team and enjoy opportunities for professional development and career advancement.

Qualifications

• Minimum 5 years of experience in liability insurance claims handling.
• Working knowledge of claims processes and investigation techniques.
• Ability to manage a high-volume file portfolio.

Responsibilities

• Manage a portfolio of claims files from first notice of loss to resolution.
• Engage third party adjusters for damage assessments.
• Prepare timely reports for carrier partners.

Skills

Detail-oriented claims professional

Investigative skills

Coverage knowledge

Microsoft Office Suite

Epic claims management system

Organizational skills

Education

Level 2 General Insurance License

CIP designation or active pursuit

Tools

Epic claims management system

Microsoft Office Suite

Job description

Hi, we’re HUB! We are proud to be among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy — so you’re ready for tomorrow.

The Opportunity

Are you a detail-oriented claims professional who takes pride in delivering fair, timely, and thorough outcomes for clients and carriers alike? If so, this is the role for you!

Reporting to the Claims Manager, the Claims Technician, Liability is a core member of HUB International’s claims team. You will manage your own portfolio of liability claims files end-to-end, applying investigative skills, coverage knowledge, and commitment to service to resolve claims efficiently and accurately. You’ll work within a collaborative, structured team environment that values accountability, professional development, and excellence in claims handling.

A Day in the Life

• Manage an active portfolio of claims files from first notice of loss through to resolution.
• Engage third party adjusters and assist with conducting thorough coverage analysis and damage assessments within your delegated authority limits.
• Establish and adjust reserves with sound documentation and negotiate settlements within authority limits.
• Manage loss funds, request payments, and reconcile general ledgers in accordance with financial controls.
• Drive appropriate settlement outcomes across segments and various lines of business including general liability, directors and officers, abuse and programs.
• Prepare timely reports for carrier partners.
• Collaborate with the Claims Manager and insurers, escalating files appropriately within the team’s structured framework.
• Maintain organized, compliant claim files and meet key performance standards including diary compliance and reserve accuracy.

What You Will Bring To Our Team

• Level 2 General Insurance License.
• Minimum 5 years of experience in liability insurance claims handling.
• Working knowledge of claims processes, coverage interpretation, and investigation techniques.
• CIP designation or active pursuit is preferred.
• Proficiency in Microsoft Office Suite and Epic claims management system; familiarity with Lloyd’s Lineage an asset.
• Strong organizational skills and the ability to manage a high-volume file portfolio with competing priorities.
• Excellent written and verbal communication skills and a high degree of professionalism.
• Ability to work independently while thriving as a collaborative team player.
• Commitment to confidentiality, integrity, and delivering fair outcomes.

Salary Expectations

The expected salary range for this position is $70,000 to $110,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid‑time‑off benefits, and eligible bonuses and commissions for some positions.

Why Join HUB

• Join a team of supportive professionals who collaborate, share knowledge and celebrate each other’s success.
• We work hard and play hard – get ready for our Staff Holiday Parties!
• Paid day off for your birthday – we want to celebrate you.
• Paid half day off for volunteering in your community – HUB is a company that gives back.
• Room to grow within the organization – we invest in your career development.
• Competitive compensation, comprehensive benefits, and RRSP matching.

Your Future with HUB

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement. At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designation or programs.

Our Vision

To be everywhere risk exists — today and tomorrow. Helping protect what matters most.

Our Mission

To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values

• Entrepreneurship: We encourage innovation and educated risk‑taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve customers, communities and colleagues.

The employment offer is contingent upon completion of a successful background check.

We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to [e-mail] to request this. Only candidates selected for an interview will be contacted.

Department: Claims Management
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required