Claims Manager

HUB International; City of Langley; On-site; CAD 65,000 - 70,000; Full time

Job summary

HUB Warranty in Langley, BC, seeks a Claims Manager to oversee regional claims performance, coach a team, and coordinate with underwriting. Strong leadership, licensing, and dispute resolution skills are required. The role emphasizes process improvement and stakeholder management within a fast-paced insurance brokerage environment.

Salary ranges from CAD 65,000 to CAD 70,000 with comprehensive benefits. Background checks apply. On-site role based in the Vancouver area.

Qualifications

• Level 2 General Agent Insurance License or educational equivalents required.
• Leadership, management or coaching experience is essential.
• Negotiation or dispute resolution experience desired.
• Self-motivated with a positive attitude and strong work ethic.
• Basic technical skills: Microsoft Office, Outlook and standard business software.

Responsibilities

• Provide day-to-day regional claim support for teammates with underwriting.
• Manage and resolve escalations/complaints with consumers.
• Lead and develop the team through training and coaching.
• Audit initiatives and monitor regional performance.
• Participate in interviews and terminations as required.

Skills

Leadership experience

Coaching experience

Negotiation

Dispute resolution

Time management

Organizational skills

Construction knowledge

Self-motivated

Education

Insurance license

Tools

Microsoft Office

Outlook

Job description

Hi, we’re HUB Warranty! We are a dynamic and fast paced innovative construction insurance brokerage offering and developing products and services that meet the ever-changing needs in our home building clients and industry. We represent 3 New Home Warranty brands with over 400,000 home inspections completed and countless homes protected. We focus on delivering value to all our home builders and owners. At HUB Warranty we believe it is vital that we bring like-minded people on board to join us in this journey!

The Opportunity!

Reporting to the Claims Director, the Claims Manager role is responsible for their region’s performance while maintaining a reasonable claims case load. You will work closely with your team and divisional leadership and allows you to become an expert in a niche class of insurance.

Day in the life- The Claims Manager role will involve activities ranging from:
day to day regional claim support for teammates working with our Underwriting division relating to builder memberships managing and resolving initial escalations/complaints with consumers leading and developing their team through training/coaching and audit initiatives managing a reduced claim load conducting meetings and education sessions for their region participation in interviews and terminations Performance metrics are tracked and reported via our internal Warranty Information Management System. The position will have metrics for their individual performance as well as their region’s performance.

What you will bring to our team- The Claims Manager role is a fast-paced and demanding role, requiring a high level of organizational and time management skills Level 2 General Agent Insurance License or educational equivalencies to obtain is required Leadership, Management, or Coaching Experience Negotiation or Dispute Resolution Experience Self-motivated and positive attitude Basic Technical skills (i.e. Microsoft Office, Outlook, and other standard business software) Experience in New Home Warranty Insurance Construction Knowledge

Salary Expectations

The expected salary range for this position is $65,000.00 to $70,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Why Join HUB?

An exceptional and welcoming company culture. Excellent compensation, benefits, RRSP match and company perks. Paid educational training and vast learning opportunities. Room for advancement and growth within the organization. A company that gives back and is active in the community.

Your future with HUB – Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement. At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way.

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference.

We invite you to learn more about our team at www.hubinternational.com.

If you require any accommodations during the hiring process, please reach out to [e-mail] to request this.

Only candidates selected for an interview will be contacted.

Required Experience

2-5 years of relevant experience

Required Travel

No Travel Required

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Bonjour. Nous sommes HUB. Dans un monde en rapide évolution, nous conseillons les entreprises et les individus sur la façon de se préparer à l’inattendu. Lorsque vous vous associez à nous, vous êtes au centre d’un vaste réseau d’experts qui vous aideront à atteindre vos objectifs grâce à nos services de gestion de risques, de gestion des demandes d’indemnisation et de soutien en matière de conformité. Vous aurez donc l’esprit tranquille parce que vous saurez que qui compte le plus pour vous sera protégé grâce à un appui constant et des solutions d’assurance qui vous mettent en contrôle. À propos de HUB International HUB International Limited (HUB), dont le siège social est situé à Chicago (Illinois), est un important courtier d’assurance mondial qui offre des produits et des services complets dans les domaines de l’assurance de dommages, de l’assurance de personnes, des avantages sociaux, des investissements et de la gestion de risque. Avec des bureaux partout en Amérique du Nord, le vaste réseau de spécialistes de HUB offre la tranquillité d’esprit en protégeant ce qui compte le plus grâce à un appui constant et des solutions d’assurance sur mesure. Pour plus d’informations, veuillez visiter www.hubinternational.com.