Client Care Representative - Personal Lines Trainee

HUB International; Abbotsford; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Licensing & designation support

Comprehensive benefits

Job summary

HUB International is seeking a Personal Insurance Trainee in Abbotsford. You will engage clients to assess their personal insurance needs, including habitational, travel, and automobile coverage, while delivering outstanding service in a fast-paced, high-volume team.

Training and licensing support are provided as you grow with HUB. Required is a proactive, service-minded attitude with strong communication; prior experience helps but is not required.

Qualifications

• Prior insurance experience is an asset but not required; training provided
• General Insurance License is an asset but not required; licensing support offered
• Desire and proactive ability to deliver exceptional client service
• Demonstrated ability to work in a high-volume, fast-paced team environment
• Keen eye for detail and urgency; strong written and verbal communication
• Ability to drive sales initiatives; industry designations are assets (CIP, CAIB, CRM)

Responsibilities

• Engage with clients to understand insurance needs for Personal Insurance (habitational, travel, auto)
• Follow up on sales leads and referrals
• Process renewals and issue policies accurately and timely
• Achieve sales and retention targets
• Maintain knowledge of Personal Lines and Auto products through ongoing education

Skills

Client service

Sales skills

Communication

Teamwork

Detail orientation

Education

General Insurance License

CIP

CAIB

CRM

Job description

Hi, we’re HUB! We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

Are you someone who thrives in a client-facing sales role and wants to help individuals find the right coverage for their personal insurance needs? If so, this is more than just a job – it’s a career with unlimited potential.

As a Personal Insurance Trainee, you will help protect individuals most valuable assets. In this role, you will provide outstanding client service through your positive, friendly manner while educating clients in your excellent product knowledge in habitational, travel, and automobile insurance.

A day in the life

• Engage with clients to understand and advise on their insurance needs to help develop the best coverage needed in all things Personal Insurance (habitational, travel, automobile)
• Follow-up regularly on sales leads and referral prospects
• Process and conduct renewals and ensure policies are processed and issued accurately in a timely manner
• Achieve sales and retention goals and targets
• Maintaining a high level of knowledge in all our Personal Lines and Auto products through continuous education and learning opportunities

What you will bring to the team

• Prior insurance experience is considered an asset but not required — we will train you!
• General Insurance License is an asset but not required to be hired — we support licensing as part of your development.
• Desire and proactive ability to deliver exceptional client service
• Demonstrated ability to work in a high-volume, fast paced team environment
• Keen eye for detail and high sense of urgency
• Strong communication skills in both written and verbal
• Demonstrated ability to drive sales initiatives
• Industry designation would be considered an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma)

Salary Expectations

The expected salary range for this position is $40,000.00 to $50,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.

Benefits

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com.

Only candidates selected for an interview will be contacted.

If you require any accommodations during the hiring process, please reach out to [e-mail] to request this.

This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Job Details

• #LI-POST #LI-onsite
• Department Sales
• Required Experience: Less than 1 year of relevant experience
• Required Travel: No Travel Required

Why Join HUB

For those new to the insurance industry, this role offers a strong foundation with pathways to develop and advance within HUB.

HUB can pay for your licensing and designations - your career development isn't an afterthought it's part of the plan.

Extended health benefits, RRSP matching, paid birthday off, a team that enjoys working together and performance-based incentives for eligible roles.

Paid day off for your birthday – we want to celebrate you! Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

Your future with HUB – Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement. At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

Our Vision

To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission

To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve customers, communities and colleagues.

The employment offer is contingent upon completion of a successful background check.

Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.com.