Claims Support Specialist

Equation Staffing Solutions.; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

A rapidly growing company in the property insurance sector is looking for a Claims Support Specialist in Calgary. The role involves serving as the primary client contact, ensuring effective communication, and coordinating solutions while maintaining precise records. Ideal candidates are problem-solvers with strong communication skills and experience in customer-focused roles.

Qualifications

• Experience in customer service or support within related fields.
• Strong communication and conflict resolution skills.
• Knowledge of tenancy laws and insurance practices is an asset.

Responsibilities

• Act as primary contact for clients and manage client relationships.
• Coordinate solutions based on client needs and insurance policies.
• Negotiate agreements with suppliers and resolve client issues.

Skills

Communication

Conflict Resolution

Problem-solving

Multitasking

Negotiation

Education

Post-secondary education in a relevant field

Tools

CRM systems

Job description

Our client, a growing leader in the property insurance services sector, is seeking a Claims Support Specialist to join their dynamic team in Calgary. This is an opportunity to join a purpose-driven team that thrives on compassion, adaptability, and operational excellence. If you're a problem-solver with a heart for service and a knack for coordination, negotiation, and communication, we want to hear from you.

Responsibilities:

• Act as the primary point of contact for clients.
• Coordinate short- and long-term solutions based on insurance policy coverage and client needs.
• Maintain accurate records and communications in the CRM system.
• Negotiate extensions and manage agreements with suppliers.
• Resolve sensitive issues with clients and various stakeholders.
• Provide regular updates to all stakeholders throughout the process.
• Adapt to changes in schedules, availability, or client requirements.
• Collaborate with internal and operations teams to ensure service consistency.

Qualifications:

• Experience in customer service or support roles within insurance, hospitality, real estate, or related fields.
• Strong communication and conflict resolution skills.
• Proven ability to multitask and prioritize in a fast-paced setting.
• Comfortable with CRM systems and detailed data entry.
• Knowledge of tenancy laws and insurance practices is an asset.
• Post-secondary education in a relevant field is an asset (not required).
• Bilingualism (English/French) is considered an asset.
• Empathy, adaptability, and a proactive problem-solving mindset.

If the qualifications above speak to your experience and aspirations, apply now to submit your resume in confidence. We look forward to speaking with you!

Please visit our website for more opportunities at www.eqstaffingsolutions.com.