Product Support Specialist

ALPA Equipment Ltd; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

ALPA Equipment Ltd. is seeking a Product Support Specialist to join the Service Management Team. The ideal candidate will have a Mechanical Engineering Degree, excellent communication skills, and the ability to manage projects while supporting internal and customer needs. This position offers a competitive compensation package with health benefits and opportunities for career growth in a thriving family-owned company.

Benefits

Extended health and dental coverage

Access to online doctors

Life and long-term disability insurance

Employee and family assistance program

Company pension plan

Qualifications

• Degree or equivalent in Mechanical Engineering required.
• Strong project management and communication skills.
• Bilingual in English & French is mandatory.

Responsibilities

• Support internal teams and troubleshoot complex issues.
• Gather customer feedback and work with manufacturers to resolve issues.
• Manage multiple projects and financial aspects of support.

Skills

Project Management

Communication

Problem Solving

Mechanical Concepts

Bilingual

Education

Mechanical Engineering Degree

Tools

Heavy Equipment Experience

Job description

Job DescriptionJob Description

Thanks to continued growth, ALPA Equipment Ltd. is currently seeking a dynamic, motivated, and driven individual to join our Service Management Team!

Position: Product Support Specialist
Location: Head Office, Balmoral, NB

THE OPPORTUNITY

Reporting to the Director of Service, the Product Support Specialist will be trained to become a technical expert on our industry-leading lines of Construction and Forestry Equipment. In this role, you’ll support our internal teams of mechanics, managers, and salespeople — helping them master the fundamentals, troubleshoot complex issues, and find creative solutions to new challenges.

This position also offers the opportunity to interact directly with customers, gathering feedback and understanding their needs while working closely with equipment manufacturers to resolve issues and improve product performance.

WHAT WE’RE LOOKING FOR

• Mechanical Engineering Degree or equivalent education.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Solid business management skills to monitor and manage the financial aspects of support projects.
• Excellent communication and people skills to foster teamwork and collaboration.
• Previous experience or exposure to heavy equipment and a strong understanding of mechanical concepts.
• Hands-on mechanical skills would be considered a strong asset.
• Ability and willingness to travel.
• Bilingual (English & French) required.

WHY JOIN US?

We offer a competitive compensation package, including:

• Base salary
• Extended health and dental coverage
• Access to online doctors
• Life and long-term disability insurance
• Employee and family assistance program
• Company pension plan

Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Company DescriptionA.L.P.A. Equipment Ltd., your partner since 1976. A family-owned company, with three generations currently working. A.L.P.A. has grown to five convenient locations serving Atlantic Canada and Eastern Quebec, In New Brunswick we are located in Balmoral, Edmundston, Fredericton and Moncton, In Nova Scotia Truro.Company DescriptionA.L.P.A. Equipment Ltd., your partner since 1976. A family-owned company, with three generations currently working. A.L.P.A. has grown to five convenient locations serving Atlantic Canada and Eastern Quebec, In New Brunswick we are located in Balmoral, Edmundston, Fredericton and Moncton, In Nova Scotia Truro.