Claims Specialist - Casualty

AXA Group; Toronto; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Claims Specialist in Toronto to join their dynamic Casualty claims team. In this role, you will leverage your expertise in handling complex claims, collaborating with Underwriting teams, and managing communication with various stakeholders. You will be responsible for assessing coverage, negotiating resolutions, and ensuring optimal outcomes for clients. This position offers a unique opportunity to contribute to a culture of continuous improvement and excellence while working in a supportive and inclusive environment. If you are passionate about claims management and customer service, this is the perfect opportunity for you.

Benefits

Flexible working arrangements

Family-friendly benefits

Diversity and inclusion initiatives

Health and wellbeing support

Qualifications

• Experience in claims handling with a focus on litigation and casualty.
• Ability to manage multiple responsibilities effectively.

Responsibilities

• Assessing coverage and preparing correspondence for brokers and insureds.
• Evaluating and negotiating resolutions on assigned claims.
• Managing communication with stakeholders for high-quality service.

Skills

Intermediate experience in Bodily Injury/Casualty claims

Experience managing Commercial General Liability (CGL) claims

Effective written and verbal communication skills

Customer service orientation

Proficiency in Microsoft Office applications

Education

Bachelor’s degree or equivalent

CIP or CRM designation preferred

Job description

Claims Specialist – Casualty

Toronto, Canada

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. We focus on excellence and creating a culture of continuous improvement, fostering collaboration, customer service, and colleague development. We build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Toronto-based Claims Specialist - Casualty, you will play a critical role in AXA XL's Casualty claims team. You will work closely with your manager and Claims colleagues to drive files to resolution and collaborate with Underwriting teams. Your goal will be to achieve the best outcomes for AXA XL and its clients by proactively resolving and settling claims.

What you’ll be DOING

• Assessing coverage and preparing relevant correspondence to communicate with brokers and insureds when applicable.
• Providing directions to independent adjusters in investigating claims.
• Evaluating and negotiating timely resolutions on assigned claims across multiple jurisdictions.
• Partnering with internal and external counsel to set and pursue effective and cost-efficient litigation strategies for claims in litigation.
• Managing communication with stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors) to ensure high-quality customer service. Participation in new account and renewal meetings may be required.
• Consulting with Claims management and Claims Legal on Large Losses to ensure optimal outcomes.
• Maintaining file notes, preparing reports, reserving, issuing payments, and managing electronic file diaries in accordance with best practices.
• Monitoring and reporting on emerging industry trends and legislative changes.

You will report to the Team Leader – Casualty.

What you will BRING

• Intermediate experience in Bodily Injury/Casualty and Litigation claims handling.
• Experience managing Commercial General Liability (CGL) and Auto Bodily Injury claims.
• Bachelor’s degree or equivalent; CIP or CRM designation preferred.
• Customer service orientation.
• Effective written and verbal communication skills.
• Well-organized with the ability to prioritize multiple responsibilities.
• Collaborative team player.
• Proficiency in Microsoft Office applications.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We serve mid-sized companies, multinationals, and individuals by providing innovative re/insurance solutions. We combine a comprehensive capital platform, data-driven insights, leading technology, and top talent in an inclusive workspace to deliver excellent client service across all lines of business.

Learn more at axaxl.com.

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and fostering an inclusive culture. We consider applicants regardless of gender, sexual orientation, age, ethnicity, marital status, religion, disability, or other protected characteristics. We support various resource groups, flexible working arrangements, family-friendly benefits, and are committed to diversity and inclusion initiatives.

Learn more at axaxl.com/about-us/inclusion-and-diversity.

Total Rewards

Our rewards program supports your health, wellbeing, lifestyle, and financial security with competitive compensation and inclusive benefits designed to evolve with you.

Sustainability

Sustainability is core to our strategy. Our 2023-26 plan, "Roots of Resilience," focuses on protecting ecosystems, addressing climate change, and embedding sustainable practices. Our pillars include valuing nature, addressing climate change, integrating ESG, and supporting community initiatives through "Hearts in Action."

More information at axaxl.com/sustainability.