Claims Advisor, Auto

Allstate Canada; Alberta; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading insurance provider in Canada seeks a Claims Advisor for its automotive team. This entry-level role involves investigating claims, providing exceptional customer service, and ensuring policy compliance. Ideal candidates will have strong communication skills and a commitment to customer satisfaction.

Benefits

Complete Group Benefits Program

Employee discounts on insurance products

Good Office program for equipment reimbursement

Student Loan Payment Matching Program

Comprehensive Retirement Savings Program

Annual Wellness allowance

Personal reflection day

Community engagement opportunities

Qualifications

• 1-3 years handling automobile claims preferred.
• 1-3 years of customer service experience.
• Knowledge of insurance policies and claim processes.

Responsibilities

• Investigate automobile claims to determine coverage and liability.
• Settle claims following organizational policies.
• Collaborate with customers and service suppliers.

Skills

Customer Service

Investigation

Communication

Education

High School Diploma or equivalent

Job description

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At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Under general supervision, the Claim Advisor is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repairing. The individual investigates vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, and estimates repair times for rental/loss of use.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Remote

Benefits Of Joining Allstate

• Complete Group Benefits Program customizable to your needs
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to $400 back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Working within the community and giving back!
  
  

To meet our customer’s needs, your work week will be Monday to Friday 9:00am to 5:00pm (Mountain Time)

Accountabilities:

• Review insurance policy and coverages
• Investigate automobile claims (i.e.: impaired, unlisted operator or non-drivable) and determine coverage and liability
• Settle claims in accordance with organization’s policies and practices.
• Required to collaborate with the customer, service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement
  
  

Qualifications:

• Minimum high school education or equivalent
• 1 - 3 years handling automobile claims is considered an asset
• 1 - 3 years of customer service experience
• Knowledge in understanding and interpreting policies
• Commitment to providing outstanding customer service
• Proficient keyboard skills and computer literacy
  
  

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance and Financial Services

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