Claims Representative III, Bodily Injury

co operators; Hamilton; Hybrid; CAD 72,000 - 121,000; Full time

Benefits offered by this job

Flexible work options

Paid time off

Well-being programs

Volunteer days

Job summary

Co-operators is seeking a Claims professional to investigate, negotiate and settle large bodily injury claims for automobile policies. The role requires strong BI experience, a CIP designation, and provincial adjuster license(s), with a hybrid work model (in-office 2 days).

You will guide the claims team, interact with claimants and legal professionals, and ensure superior client service while advancing organizational goals and industry leadership.

Qualifications

• Minimum 5 years BI experience.
• Post-secondary degree or diploma.
• CIP designation.
• Provincial adjuster license(s) may be required.

Responsibilities

• Investigate, interpret coverage, and settle large, complex bodily injury claims for automobile policies.
• Contact claimants, clients, lawyers and witnesses in investigations and resolutions.
• Manage complex files involving multiple parties in defense litigation and ADR.
• Coach, train and provide technical support to the claims team.
• Provide exceptional client service in line with claims standards.

Skills

BI experience

Communication skills

Client service orientation

Education

Post-secondary degree or diploma

CIP designation

Tools

Adjuster license(s)

Job description

Job description

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: These role is currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

How you will create impact:

• Investigating, interpreting coverage, negotiating and settling very large and complex bodily injury claims for Automobile Policies.
• Contacting claimants, clients, lawyers and witnesses in the investigation and resolution of claims.
• Managing very complex files involving multiple parties in defense litigation and Alternative Dispute Resolution (ADR).
• Coaching, training, and providing technical support to the claims team.
• Providing exceptional client and claimant service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• You have min 5 years of BI experience.
• You have a post-secondary degree or diploma.
• You have a Chartered Insurance Professional (CIP) designation.
• You have or will attain provincial adjuster license(s) depending on the province of work.

What you need to know:

• You will travel regularly.
• You are required have your own vehicle, valid driver’s license and insurance.
• This role involves direct contact with clients and/or service providers in their environment.
• Extended work hours, including weekends, may be required.
• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Please contact our recruitment team for more information.

Salary information

Expected Salary range : $72, to 121,

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.