Claims Representative III, Bodily Injury

Co-operators General Insurance Company; Calgary; Hybrid; CAD 73,000 - 121,000; Full time

Benefits offered by this job

Training & development

Flexible work options

Well-being programs

Volunteer days

Total rewards package

Job summary

Co-operators General Insurance Company seeks a Claims Representative III, Bodily Injury to investigate, negotiate and resolve complex BI claims. Hybrid work model with 2 days in office, supporting a client-centric service culture and team development.

You will handle very large BI claims, coach teammates, and collaborate with clients, lawyers and witnesses while upholding service standards and industry leadership in client engagement.

Qualifications

• Three years of claims or related business experience.
• Post-secondary degree or diploma.
• CIP designation.
• Provincial adjuster license(s) depending on province of work.

Responsibilities

• Investigate, interpret coverage, negotiate and settle very large, complex bodily injury claims for automobile policies.
• Contact claimants, clients, lawyers and witnesses in investigation and resolution of claims.
• Manage complex files involving multiple parties in defense litigation and ADR.
• Coach, train and provide technical support to the claims team.
• Provide exceptional client service aligned with claims standards.

Skills

Strong communication

Critical thinking

Innovative mindset

Client-focused service

Education

Post-secondary degree or diploma

CIP designation

Provincial adjuster license(s)

Job description

Claims Representative III, Bodily Injury

Company: CGIC
Department: Bodily Injury Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As a Bodily Injury Claims Representative III you will be responsible for the investigation, negotiation and resolution of complex Bodily Injury Claims. You will contribute to our client service culture through daily interactions and by implementing innovative, client-centric solutions.

How you will create impact:

• Investigating, interpreting coverage, negotiating and settling very large and complex bodily injury claims for Automobile Policies.
• Contacting claimants, clients, lawyers and witnesses in the investigation and resolution of claims.
• Managing very complex files involving multiple parties in defense litigation and Alternative Dispute Resolution (ADR).
• Coaching, training, and providing technical support to the claims team.
• Providing exceptional client and claimant service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

To join our team:

• You have three years of claims or related business experience.
• You have a post-secondary degree or diploma.
• You have a Chartered Insurance Professional (CIP) designation.
• You have or will attain provincial adjuster license(s) depending on the province of work.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected Salary range : 72,847.00 to 121,411.00

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.