Claims Associate

BFL CANADA; Montreal (administrative region); Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and dental coverage

Telemedicine

Employee assistance program

Retirement and savings programs

Hybrid work program

Wellness allowance

Job summary

BFL CANADA, based in Montreal, is seeking a meticulous Claims Associate to support our claims processing operations. The role focuses on documenting and verifying claim details, collaborating with internal teams to ensure timely and accurate resolutions, and handling communications with insureds and external partners.

The ideal candidate will be bilingual in French and English, have an eye for detail, and be comfortable working both independently and within a team.

Qualifications

• Experience in the insurance industry is an asset.
• Bilingual with strong verbal and written communication in French and English.

Responsibilities

• Set up new claims and determine the appropriate policy and notice of loss.
• Prepare reports of claim histories for producers and the marketing team.
• Respond to inquiries from clients, producers or claims advisors.
• Communicate with insureds regarding claim status and with adjusters/examiners on reserves.
• Enter claim details into EPIC/LEO and maintain up-to-date records.
• Prepare letters to insureds and issue checks; reconcile funds with accounting.
• Process payments and transmit required information to relevant parties.
• Prepare monthly bordereaux and reconcile accounts.

Skills

Bilingual: French & English

Tools

MS Office Suite

Job description

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Claims Associate to join our team in our Montreal office!

We are looking for a meticulous and organized Claims Associate to support our claims processing operations. The ideal candidate will handle documentation, verify claim details, and collaborate with internal teams to ensure timely and accurate resolution of insurance claims.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Claims Associate

• Set up new claims by determining the appropriate policy and prepare the notice of loss and report the claim within one hour of receipt.
• Generate a report of claim histories for producers and the marketing team as needed.
• Receive and respond to basic inquiries from clients, producers or claims advisors.
• Correspond/communicate with the insured regarding the status of their claim.
• Correspond/communicate with adjusters and examiners regarding the status of claims and reserves.
• Enter claim details into our document filing software (EPIC/LEO) and maintain up-to-date records.
• Write letters to the insured and send checks.
• Work closely with our accounting department to reconcile funds received and ensure timely payment of claims.
• Request and process various payments.
• Transmit all required claims information to appropriate individuals.
• Prepare monthly bordereaux and reconcile accounts.

Our Ideal Candidate

• Experience in the insurance industry (an asset)
• Bilingual with strong verbal and written communication skills in French and in English as the candidate will be required to interact in English with stakeholders (colleagues and clients) outside Quebec.
• Good knowledge of the MS Office Suite (Excel, Outlook, and Word)
• Ability to work well individually, in a group setting and in collaboration with other members of the organization.
• Attention to detail and meticulousness.
• Strong analytical and problem-solving skills.
• Effective time management and organizational skills.

Who We Are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.