Claims Practice Leader

ia; Quebec; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program, wellness days, and开发

Telemedicine services

EFAP (Employee and Family Assistance)

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

Industrial Alliance, Auto and Home Insurance Inc. is seeking a Claims Practice Leader to act as a senior technical authority, shaping compliance, risk management, and ethics across claims practices.

You will collaborate with managers, technical advisors, and claims teams to advance policy and practice evolution. You will also oversee audits, support complex claims and catastrophes, and advise management on strategic direction, while working in a hybrid environment that enables flexible and

Qualifications

• Holds a college diploma and a claims adjuster licence; a relevant university degree is an asset.
• 15 years in claims roles, including at least 10 years as a claims adjuster.
• Deep knowledge of insurance forms, claims practices, and related issues.

Responsibilities

• Develop and update claims policies and procedures while ensuring regulatory compliance.
• Serve as a technical resource for adjuster teams and advisers across claims areas.
• Represent the claims sector before government bodies and industry committees.
• Oversee audit recommendations and drive necessary actions with teams.
• Advise management on the sector's direction and support form/process improvements.
• Handle certain litigation matters and support catastrophe response with documentation.

Skills

Claims policy development

Regulatory compliance

Risk management

Audit coordination

Stakeholder collaboration

Education

College diploma

Claims adjuster licence

University degree (asset)

Job description

Build the future with us

Are you driven by the evolution of claims practices and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Claims Practice Leader, you will serve as a senior technical authority and play a key role in compliance, risk management, professional ethics, and the continuous improvement of claims practices.

This position is a great opportunity to showcase your expertise in an influential role with no direct people-management responsibilities. You will collaborate with managers, technical advisors, and various claims teams, including those at iAAH and Prysm agencies.

What you'll accomplish with us

• Develop and update claims policies, settlement procedures, and practices while ensuring compliance with the regulatory framework;
• Serve as a technical resource for technical advisors and automobile and property claims adjuster teams, including supporting their development;
• Represent the claims sector before government bodies, industry organizations, and industry committees, including the AMF, GAA, and IBC;
• Represent the claims sector on various corporate committees, including the Dispute Resolution Committee, Standards Committee, and decision-making committees, while ensuring that the required information is complete;
• Take ownership of audit recommendations, determine the required actions, and oversee their implementation in collaboration with the appropriate teams;
• Advise management on the sector's direction and contribute to the evolution of insurance forms, processes, and continuous improvement initiatives;
• Serve as a resource for litigation matters, handle certain complaint files, and support the management of exceptional situations or catastrophes, including the required documentation and reporting.

What could accelerate your success in this role

• Holds a college diploma and a claims adjuster licence; a relevant university degree is considered an asset;
• Has 15 years of experience in claims roles, including at least 10 years as a claims adjuster;
• Has in-depth technical knowledge of insurance forms, current claims practices, and key claims-related issues;
• Demonstrates varied experience in personal property and casualty insurance, ideally in compliance, professional ethics, risk management, or projects related to these areas;
• Stands out for their ability to influence, collaborate with various managers, and support the technical development of teams without direct people-management responsibilities;
• Has experience as a field adjuster handling major losses or in people management, which is considered a significant asset;
• Is available occasionally outside regular working hours to respond to emergencies, natural or climate-related catastrophes, and periods of increased workload;
• Has an advanced level of French proficiency.

Why you'll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine services
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!

Location(s)

Quebec / 1080, Grande Allee West

Company

Industrial Alliance, Auto and Home Insurance Inc.

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re i