Property Claims Adjuster (Field)

ia; Montreal; Híbrido; CAD 65 000 - 95 000; Tempo integral

Resumo da oferta

iA Financial Group is seeking a Property Claims Adjuster (Field) in Montreal. You will guide policyholders through the claims process, assess damages, and coordinate specialists to resolve claims with empathy and professionalism.

The role requires active listening, autonomy, and sound judgment, with English proficiency for bilingual communication and a valid driver’s licence for travel. Hybrid work arrangement offered in a dynamic team environment.

Qualificações

• Holds a claims adjuster licence issued by the AMF.
• At least five years of property claims adjusting experience.
• Excellent customer service, active listening, and empathy.
• Valid driver’s licence and access to a personal vehicle for business travel.
• Intermediate English proficiency for communication with English-speaking policyholders.

Responsabilidades

• Guide policyholders through every stage of the property claims process.
• Evaluate, assess, and control damages while determining coverage under policies.
• Coordinate and assign experts and service providers to support claim resolution.
• Negotiate and settle claims in accordance with policy provisions and procedures.
• Assess subrogation and recovery opportunities and take appropriate action.
• Prepare and submit complete claim reports within established timelines.
• Participate in continuous improvement initiatives and collaborative projects.
• Perform related duties to support operational needs.

Conhecimentos

Customer service

Active listening

Empathy

Autonomy

Decision making

Stress management

Team collaboration

English proficiency

Formação académica

AMF Claims Adjuster Licence

CIP designation (or equivalent)

Descrição da oferta de emprego

Job Description

Build Your Future With Us

Are you passionate about helping people through challenging situations and making a meaningful difference in their lives? Do you want to contribute to an organization whose purpose is to help clients feel confident and secure about their future? As a Property Claims Adjuster (Field) , you will play a key role in supporting policyholders throughout the claims process and ensuring the fair, efficient, and compassionate resolution of property claims.

This position offers an excellent opportunity to showcase your expertise and maximize your potential within a caring and trusted organization. Here, people and professional growth are at the heart of everything we do, creating an environment that fosters collaboration, innovation, and continuous improvement.

What You Will Accomplish With Us

As a Property Claims Adjuster, you will be at the center of our mission. Key responsibilities include:

• Guide policyholders through every stage of the property claims process;
• Evaluate, assess, and control damages while determining applicable coverage under insurance policies;
• Coordinate and assign the appropriate experts and service providers required to support claim resolution;
• Negotiate and settle claims in accordance with policy provisions, company procedures, and established authority levels;
• Assess subrogation and recovery opportunities and take appropriate action when applicable;
• Prepare and submit complete claim reports within established timelines;
• Participate in continuous improvement initiatives, including working groups, Kaizen activities, IRC committees, and other collaborative projects;
• Perform any other related duties as required to support operational needs.

What Will Help You Succeed in This Role

We are looking for someone who:

• Holds a claims adjuster licence issued by the Autorité des marchés financiers (AMF);
• Has a minimum of five years of experience in property claims adjusting;
• Is recognized for exceptional customer service, active listening skills, and empathy;
• Demonstrates strong autonomy, accountability, and professional judgment;
• Exhibits excellent stress management skills and the ability to make sound decisions in complex situations;
• Thrives in a collaborative team environment and contributes to delivering an outstanding client experience;
• Holds the Chartered Insurance Professional (CIP) designation or equivalent professional accreditation, considered an asset;
• Possesses a valid driver's licence and access to a personal vehicle for business travel;
• Intermediate English-language proficiency is required, as the incumbent will be required to communicate with English-speaking policyholders and other stakeholders, analyze and manage claims files, explain insurance coverage, and negotiate claim settlements in English on a regular basis.

Why You Will Love Working With Us

• A workplace where learning and development are combined with a collective pursuit of excellence;
• Artificial intelligence tools available to all employees to enhance individual effectiveness and contribute to organizational growth;
• A healthy, safe, equitable, and inclusive environment where employees can thrive and reach their full potential;
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces;
• Competitive benefits, including flexible group insurance, a competitive retirement plan, an employee share purchase plan, vacation and wellness days, telemedicine services, an employee and family assistance program, ergonomic equipment support, performance bonuses, discounts on iA products, and much more.

Location(s)

Montreal / 1981 McGill College Avenue

Other Possible Location(s)

Quebec / 1080, Grande Allee West

Company

Industrial Alliance, Auto and Home Insurance Inc.

Posting End Date

2026-11-06

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

* iA Financial group includes of the following entities: iA Services fin