Claims Learning Consultant

Co-operators; City of Moncton, Barrie, Calgary, Guelph; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian financial services co-operative is seeking a Claims Learning Consultant. Responsibilities include identifying learning needs, managing training programs, and developing effective solutions. The ideal candidate has five years of experience in training development, a background in adult learning, and strong communication skills. This position offers flexible work options and comprehensive benefits. Join a culture that prioritizes professional growth and well-being.

Benefits

Training and development opportunities

Flexible work options

Paid volunteer days

Comprehensive total rewards package

Qualifications

• Five years of experience in training development and delivery.
• Demonstrated experience mentoring and coaching employees.
• Knowledge of content management best practices.

Responsibilities

• Build relationships with stakeholders to determine learning needs.
• Lead content creation analysis and ensure information accuracy.
• Develop tools to assess learning effectiveness.

Skills

Innovative mindset

Critical thinking

Strong communication

Relationship building

Education

Post-secondary education in adult learning, instructional design or a related discipline

Tools

Collaboration and content management technology

Job description

Language: English is required, French is an asset

Additional Information: This/these role(s) is/are currently vacant.

The Opportunity:

We are a leading Canadian financial services co‑operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high integrity, motivated by our desire to do the right thing for our clients.

As the Claims Learning Consultant, you will partner with respective business counterparts to provide effective learning advisory and solutions that meet business and learner needs. You will conduct performance consulting and needs analysis, lead advisory efforts, and oversee the claims discipline learning portfolio, including prioritization of learning efforts and solutions. Through collaboration with business partners, you will bring our client service philosophies to life through execution of the Claims training strategy.

How you will create impact:

• Building relationships with each stakeholder group to determine learning and development needs through information gathering, assessment and analysis and recommend learning solutions.
• Lead the content creation analysis, providing direction on collaboration tools and partnering with content experts to ensure information is accurate and up-to-date.
• Partnering with stakeholders on the design integration of information sharing systems, managing change risks and responding to escalated issues.
• Maintaining a strong level of knowledge and understanding of the needs of the business (short and long-term objectives and goals) to align learning solutions to meet these needs.
• Acting as a project manager for adaptable teams and assist subject matter experts on the design, development and delivery of training and content solutions.
• Developing tools and processes to assess learning effectiveness and business impact, including structuring the evaluation of programs, monitoring results and making recommendations for continuous improvement.
• Partnering with leaders and stakeholders to ensure successful transfer of learning, including assessing individual progress and leveraging reinforcement tactics.
• Ensuring responsive, agile execution of training goals through collaboration with team members, project teams and participation in community of practice network.
• Supporting and monitoring the evaluation of the effectiveness of the training programs and delivery.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• You have five years of experience in training development and delivery.
• You have a post‑secondary education in adult learning, instructional design or a related discipline.
• You have demonstrated experience mentoring, coaching and contributing to the development of employees.
• Having the Chartered Insurance Professional (CIP) designation is an asset.
• You have knowledge of collaboration and content management technology.
• You have knowledge of content management best practices.

What you need to know:

• You will travel occasionally.
• You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well‑being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.