Claims Handler

Arthur J. Gallagher & Co. (AJG); Surrey; On-site; CAD 55,000 - 75,000; Full time

Job summary

WBI Home Warranty Ltd. in Surrey, Canada, is seeking a fulltime in‑office Claims Handler to support the Home Warranty team.

The role involves investigating claims to determine coverage, liaising with homeowners, builders, and developers, and coordinating with external professionals to resolve claims efficiently. Responsibilities include reviewing engineering reports, coordinating with contractors, maintaining thorough records, and supporting risk management through close collaboration with

Qualifications

• Level 2 insurance license preferred, with ability to obtain within 6 months.
• Experience handling home warranty or property claims.
• Proficient in Word and Excel.

Responsibilities

• Investigate and assess claims to confirm home warranty coverage and identify construction defects and potential liabilities.
• Serve as a liaison between homeowners or strata representatives and builders or developers to facilitate effective resolution.
• Engage external professionals, as needed, to support coverage determinations.
• Review engineering reports and technical assessments relevant to claim files.
• Coordinate with third‑party contractors to scope, estimate, and manage necessary repairs.
• Proactively manage claims while maintaining organized, timely, and accurate records
• Assist with subrogation and recovery activities.
• Maintain open communication with Underwriting and the Inspections Department to support strong risk management practices.
• Participate in work‑related functions and industry events.
• Maintain required insurance licensing in accordance with regulatory standards.

Skills

Insurance license

Claims handling

Microsoft Office

Bilingual asset

License within 6 months

Tools

Microsoft Word

Microsoft Excel

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are currently looking for a fulltime in office Claims Handler to join our WBI Home Warranty team in our Surrey office. In this role, you will be responsible for investigating and assessing claims to determine the home warranty coverage provided under the policy, while serving as a liaison between the homeowner and the builder or developer. The position ensures that all claims are managed in accordance with applicable legislation, policy provisions, and company guidelines to resolve claims in a timely and efficient manner.

WBI Home Warranty Ltd. is a trusted provider of home warranty and construction insurance solutions across Western Canada. While our core business is new home warranty, we also offer a full suite of products including bonding, home warranty insurance, deposit protection insurance, and home deposit bonds for both single-family and multi-family projects.

We are a team of experienced warranty, insurance, and construction professionals who take pride in building strong, long‑term relationships with our clients. At WBI, our people are our strength — their expertise and commitment have earned us a reputation as a respected leader in warranty and risk management service. We Care. We Help

How you'll make an impact

• Investigate and assess claims to confirm home warranty coverage and identify construction defects and potential liabilities.
• Serve as a liaison between homeowners or strata representatives and builders or developers to facilitate effective resolution.
• Engage external professionals, as needed, to support coverage determinations.
• Review engineering reports and technical assessments relevant to claim files.
• Coordinate with third‑party contractors to scope, estimate, and manage necessary repairs.
• Proactively manage claims while maintaining organized, timely, and accurate records
• Assist with subrogation and recovery activities.
• Maintain open communication with Underwriting and the Inspections Department to support strong risk management practices.
• Participate in work‑related functions and industry events.
• Maintain required insurance licensing in accordance with regulatory standards.

About you

Required:

• Level 2 insurance license preferred.
• Experience handling home warranty or property claims.
• Proficient in Microsoft Office, with strong skills in Word and Excel
• Knowledge of a second language such as Punjabi, Hindi, Mandarin, or Cantonese is an asset.
• Obtain a Level 2 License within six months.

Preferred:

• Exceptional attention to detail and accuracy
• Ability to manage multiple tasks and perform effectively under pressure.
• Strong time‑management skills with the ability to prioritize competing demands.
• Advanced problem‑solving abilities and creative thinking
• Collaborative team player in a fast‑paced environment
• Excellent interpersonal skills
• Strong organizational and planning capabilities
• Clear and effective verbal and written communication skills
• Demonstrates professional etiquette and conduct.