Claims Specialist I - WSI

Wawanesa; Toronto; Híbrido; CAD 73 000 - 83 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

annual bonus plan

leave of absence top-up programs

generous vacation time

personal days

premium-free benefits

a pension plan

Resumo da oferta

The Claims Specialist I at WSI, a Wawanesa company, handles investigation, evaluation, negotiation and resolution of commercial property claims from minor to complex. You will determine coverage, develop strategies, manage reserves, and deliver timely outcomes with a positive client experience.

collaborates with internal teams, external counsel and adjusters to drive claims to resolution while maintaining cost efficiency and service quality in a hybrid North York – Toronto setting.

Qualificações

• Knowledge of the insurance industry with 1–3 years claims adjustment experience.
• Superior oral and written communication skills with concise analysis and recommendations.
• Bilingualism in French and English is an asset.
• Experience in commercial property claims is an asset.

Responsabilidades

• Directly examine commercial property claims of medium severity.
• Investigate, analyze, evaluate and adjust assigned claims efficiently with a customer-centric approach.
• Verify coverage through policy analysis.
• Develop case strategy and escalation if needed to reach timely resolutions.
• Establish and maintain claim reserves proactively and timely.
• Provide customer service to internal and external stakeholders and support marketing efforts as required.
• Monitor outside vendors, including independent adjusters and counsel within budgets.

Conhecimentos

Communication skills

Bilingual (French/English)

Claims adjustment

Insurance industry knowledge

Descrição da oferta de emprego

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Location: North York - Toronto, ON (Hybr, CA

Job ID:10423

Employment Type: Existing Role

Working Business Language: English.

Salary: At WSI™, A Wawanesa ™ Company, salary is only one component of a holistic, comprehensive, and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan and leave of absence top-up programs, and are provided with generous vacation time, personal days, premium-free benefits, and a pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $73,000 - $83,000.Candidates with salary expectations outside of the range are still encouraged to apply.

About WSI WSI is a specialty insurer within the Wawanesa group of companies, helping Canadian organizations navigate complex risk to thrive in a changing world. Working closely with its distribution partners and clients, WSI combines deep expertise, disciplined underwriting, and responsive decision-making with a relationship-led approach to deliver tailored insurance solutions built around unique needs.

Acquired by Wawanesa in 2026, WSI offers the agility of a specialty insurer backed by the strength and stability of one of Canada’s largest mutual insurance companies. Learn more at wsi.wawanesa.com.

We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.

Job Overview

The Claims Specialist I is responsible for the investigation, evaluation, negotiation, and resolution of commercial property claims ranging from minor to complex in severity. This role applies sound judgment to determine coverage, develop claim strategies, manage reserves, and achieve timely, cost-effective claim outcomes while delivering a positive client experience. The Claims Specialist collaborates with internal stakeholders, external counsel, independent adjusters, and other vendors to manage claims through to resolution.

Job Responsibilities

• Direct examining commercial property of medium severity.
• Investigate, analyze, evaluate and adjust assigned claims in the most efficient, effective way while delivering a customer-centric experience.
• Coverage verification through policy analysis.
• Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; and escalating issues as appropriate.
• Proactive and timely establishment and maintenance of claim reserves.
• Proactive and timely customer service both internally and externally responding to enquiries and participating in customer marketing efforts as required.
• Monitor and manage outside vendors, including independent adjusters and counsel within accepted budgets and protocols.

Qualifications

• Knowledge of the insurance industry with ideally one or three years claims adjustment experience.
• Superior oral and written communication skills, including the concise presentation of often complicated facts along with analysis and recommendations.
• Bilingualism, French and English, is considered an asset.
• Experience in commercial property is considered an asset.
• Legal background or CIP is considered an asset.

Benefits

• annual bonus plan
• leave of absence top-up programs
• generous vacation time
• personal days
• premium-free benefits
• a pension plan

Diversity, Equity, Inclusion& Belonging

At WSI, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse, and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.