Claims Director, Accident Benefits

Northbridge Financial Corporation; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary & benefits

Health benefits & wellness programs

Education assistance (CIP/FCIP)

Donor matching and volunteer days

Job summary

Northbridge Financial Corporation is seeking a Claims Director to lead our Accident Benefits claims unit with a focus on service quality and customer outcomes. You will direct all activities of the claim’s unit through strong leadership and staff training to ensure objectives are met.

This role rewards collaboration with Claimants, Brokers and vendors, supports CIP/FCIP education, and embraces a hybrid work model.

Qualifications

• Post-Secondary Education in an Insurance focused program.
• Completed or working towards the CIP designation.
• Minimum of 10 years of experience in the property and casualty Insurance industry handling complex claims.
• A minimum of 5-7 years of demonstrated leadership experience.
• Strong technical skills with MS Office Suite.
• Ability to clearly communicate with Claimants, Brokers, and vendors.

Responsibilities

• Providing effective leadership, coaching, and motivation to team members to ensure service and quality objectives are met
• Directing the development and execution of the corporate and regional business plans, and ensuring strategies contribute to corporate objectives
• Ensuring effective and efficient operation by enhancing workflow and operational procedures
• Managing customer service standards

Skills

Leadership

Coaching

Motivation

Communication

Workflow optimization

Customer service standards

Education

Post-Secondary Education in Insurance focused program

CIP designation (completed or in progress)

Tools

MS Office Suite

Job description

What it’s like to be a Northbridge Claims Director:

As a Claims Director you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Accident Benefits Claims Department work hard to provide support to our clients, assisting them in getting back to normal after an accident. Our Claims Director will direct all activities of the claim’s unit through effective leadership and training of the adjusting staff to ensure service and quality objectives are met. The Claims Director, Accident Benefits is also responsible for supporting the development and implementation of best practices and departmental strategies in the achievement of regional goals for customer service, productivity, and quality. Our Claims Director is committed to high standards of performance, has strong communication skills, and a demonstrated ability to bring new ideas to initiatives.

We want your talent

if you are great at:

• Providing effective leadership, coaching, and motivation to team members to ensure service and quality objectives are met
• Directing the development and execution of the corporate and regional business plans, and ensuring strategies contribute to corporate objectives
• Ensuring effective and efficient operation by enhancing workflow and operational procedures
• Managing customer service standards

And you have:

• Post-Secondary Education in an Insurance focused program or related program
• Completed or working towards the CIP designation
• Minimum of 10 years of experience in the property and casualty Insurance industry handling complex claims
• A minimum of 5-7 years of demonstrated leadership experience
• Strong technical skills with MS Office Suite
• Ability to clearly communicate with Claimants, Brokers, and vendors

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days

We’re committed to pay transparency and fairness. The base salary range for this role is $120,000 - $160,000, which reflects the expected base pay - not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back - we’d still love to hear from you.

This is a real opportunity - we’re actively hiring! Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.