Corporate Info Analyst II

ICBC; North Vancouver; Hybrid; CAD 91,000 - 98,000; Full time

Benefits offered by this job

Hybrid work arrangement

Accessibility accommodations

Job summary

ICBC is seeking a Corporate Information Analyst II (6-month temporary) in North Vancouver to lead ICBC’s records management program, ensuring compliance with information standards and RM best practices. You will collaborate with Privacy and Information Risk Management and drive policies, procedures, and digital preservation across corporate records.

The role requires MLS/MLIS/MAS or equivalent, strong communication, and experience with enterprise RM systems.

Qualifications

• ALA/CLA-accredited MLS, MLIS, MAS, or equivalent degree in library or information sciences.
• Knowledge of guidelines such as GARP, ISO 15489, US DOD 5015.02.
• Experience planning, developing, and administering records & information management policies.
• Experience with enterprise-scale document and records management systems.
• Experience in writing policies, procedures, standards, and guidelines.
• Strong knowledge of records management concepts and trends.
• Strong knowledge of Microsoft 365, including Microsoft Purview.
• Experience managing physical and digital archival records.
• Excellent communication (verbal and written) and interpersonal skills.
• Strong problem-solving and requirements gathering skills.
• Excellent consulting and analytical skills.
• Strong planning and prioritizing for concurrent tasks.

Responsibilities

• Plan and implement ICBC’s records management program, including appraisals, assessments, and analysis.
• Consult and provide guidance on legal, compliance, and audit governance of records.
• Develop, implement, and maintain records management policies, guidelines, standards, and procedures.
• Lead transformation of records management processes for electronic records and digital preservation.
• Contribute lifecycle management requirements to information systems, projects, and services.
• Promote records management awareness and compliance across ICBC.
• Maintain professional knowledge to serve as a subject matter expert.
• Support business needs with retention and disposition schedules.
• Research, recommend, and apply innovative records management technologies.
• Process records for permanent retention in Corporate Archives (accessioning, appraisal, arrangement, description, rehousing, digitizing).

Skills

Excellent communication

Interpersonal skills

Analytical thinking

Problem solving

Stakeholder engagement

Education

MLS/MLIS/MAS or equivalent

Tools

Microsoft 365

Microsoft Purview

OpenText Content Server

Job description

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Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Hybrid 8

Salary Range: $43.60 - $47.10 Hourly

Location: North Vancouver, British Columbia, Canada

We welcome applications from all qualified job seekers.Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to [e-mail] - we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities . By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

The IS Records Management Solutions team has a challenging opportunity for a Corporate Information Analyst II (6-month temporary position, with the possibility of an extension).

The Corporate Information Analyst II will provide EDRM (electronic document and records management) experience, subject matter expertise and support to ICBC for managing corporate information. They will help drive adherence to information standards & policy and ensure alignment with best practices in Records Management (RM). This role will help lead and grow ICBC’s records management program for corporate records regardless of medium or format, cultivating partnerships with other internal stakeholders such as Privacy and Information Risk Management for compliance with legislation and policy requirements.

The Corporate Information Analyst in this position is responsible for:

• Planning and implementing ICBC’s records management program, including writing records appraisals, assessments and analysis.
• Consulting and providing guidance on legal, compliance and audit governance of electronic and non-electronic records.
• Developing, implementing and maintaining records management policy, guidelines, standards and procedures.
• Leading the transformation of records management processes to address the challenges posed by electronic records, including digital preservation.
• Contributing information lifecycle management requirements and design to information systems, projects, and services.
• Promoting effective records management throughout ICBC to ensure organizational awareness and compliance.
• Maintaining and improving professional, industry, and organizational knowledge to serve as a subject matter expert.
• Supporting business needs by establishing retention and disposition schedules.
• Researching, recommending and applying innovative technologies to enhance records management services and business needs.
• Processing records for permanent retention in the Corporate Archives, including accessioning, appraising, arranging, describing, rehousing and digitizing.

Position Requirements:

The successful candidate will need to have the following:

• ALA/CLA-accredited MLS, MLIS, MAS, or equivalent degree in library or information sciences.
• Knowledge of relevant industry guidelines such as GARP, ISO 15489, US DOD 5015.02, etc.
• Experience in planning, developing, and administering records & information management policies and practice at medium to large size organizations.
• Experience working with enterprise scale document and records management systems.
• Experience in writing policies, procedures, standards, and guidelines.
• Strong knowledge of records management concepts, best practices, trends and emerging technologies.
• Strong knowledge of Microsoft 365, including Microsoft Purview.
• Experience in managing physical and digital archival records, including appraisal, arrangement, description and preservation.
• Excellent communication (verbal and written) and interpersonal skills with demonstrated success in communicating with stakeholders.
• Strong problem-solving skills with demonstrated success in gathering business information requirements and conducting records and information appraisals and research.
• Excellent consulting and analytical skills with proven track record in delivering records management consulting and services.
• Strong planning and prioritizing experience to successfully manage concurrent tasks in an environment of changing deadlines, priorities and requirements.

Other related knowledge and skills an asset:

• Experience in presenting recommendations to team members, management, executives and stakeholder groups
• Experience in change management from paper to electronic records management systems
• Familiarity with controlled vocabularies, metadata standards and ontologies
• Member of the ARMA International or the Association of Canadian Archivists (ACA)
• Knowledge of OpenText Content Server or other enterprise content management systems

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Checkout our ICBC Year in Review 2025 to learn more about what we’ve accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
• Hybrid 8 -you will work a minimum of 2 days per week at your primary office headquarters, subject to operational requirements. The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.