Claims agent

Transport Laberge; Quebec; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Medical and dental insurance

Employee Assistance Program (EAP)

RRSP

10 paid sick days per year

3 personal days

Job summary

Transport Laberge is seeking a Claims Agent to manage end-to-end claims from initial contact to closure. You will investigate, gather documentation, and report to the director of compliance in a dynamic, team-driven environment.

The role is on-site in Quebec, offering full-time hours, a comprehensive benefits package, and opportunities for professional growth. Bilingual proficiency and experience in transportation claims are assets.

Qualifications

• Bilingual (French and English), written and spoken.
• Proficiency with Microsoft 365 (Excel, Word, Outlook).
• Customer service experience required.
• Experience in the vehicle transportation industry is an asset.
• Experience using Magnus TMS is an asset.
• Strong analytical thinking and sound judgment.

Responsibilities

• Process claims daily.
• Monitor emails, attach documents to orders, respond to customers and drivers.
• Open claims files, document them, follow up, and ensure resolution.
• Process and analyze manufacturer claims.
• Conduct investigations into incidents and events.
• Produce weekly, monthly, and annual reports.
• Participate in various projects as needed.

Skills

Bilingualism (French & English)

Customer service experience

Analytical thinking

Attention to detail

Organizational skills

Tools

Microsoft 365 (Excel/Word/Outlook)

Magnus TMS

Job description

Claims Agent

DRIVE YOUR PASSION WITH US!

Reporting to the Director of Compliance, you are the claims expert: from the very first phone call to the closure of the file, nothing escapes your attention! This is a strategic role where attention to detail and strong organizational skills make all the difference.

Your mission? Conduct investigations, gather key documentation, and provide a complete file to the responsible manager.

Ready to take on the challenge? Join a dynamic and passionate team!

Note: The masculine form is used solely to simplify the text.

RESPONSIBILITIES:

• Process claims on a daily basis;
• Monitor emails, attach documents to orders, and respond to customers and drivers;
• Open claims files, document them, follow up, and ensure their resolution;
• Process and analyze manufacturer claims;
• Conduct investigations into incidents and events;
• Produce various reports (weekly, monthly, and annual);
• Participate in various projects as needed.

REQUIRED SKILLS AND QUALIFICATIONS:

• Bilingualism (French and English, both spoken and written);
• Proficiency with Microsoft 365 (Excel, Word, Outlook, etc.);
• Customer service experience;
• Experience in the vehicle transportation industry (an asset);
• Experience using Magnus TMS (an asset);
• Strong analytical thinking and sound judgment.

Employment Conditions:

• Salary: to be discussed based on relevant experience;
• Comprehensive benefits package (medical and dental insurance), Employee Assistance Program (EAP), RRSP, 10 paid sick days per year, and 3 personal days;
• Full-time, permanent position, 40 hours per week, Monday to Friday, 8:00 a.m. to 5:00 p.m.;
• On-site parking provided;
• On-site position.

Employment Equity

At Transport Laberge, we value diversity and are committed to ensuring employment equity. We believe in a workplace where everyone is treated with respect and has equal opportunities to succeed.

We strive to ensure fair recruitment practices, merit-based advancement opportunities, and an inclusive and respectful work environment for all. We encourage applications from members of underrepresented groups, including Indigenous Peoples, racialized individuals, persons with disabilities, individuals marginalized because of their gender, and members of the 2SLGBTQIA+ community.