Claims Admin & Coordination Specialist

Canada Cartage Group; Mississauga; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Discounted hotels

Gym memberships

Fun events like barbeques

Job summary

A leading logistics firm in Mississauga seeks a Claims Administration Coordinator to provide administrative and operational support to the claims team. The ideal candidate will have a high school diploma and prior experience in administrative support. Responsibilities include managing claims documentation, ensuring timely processing, and maintaining records while upholding confidentiality. This role offers a supportive work environment with opportunities for career development and team collaboration.

Qualifications

• Previous experience in an administrative support role is required.
• Maintain a high level of confidentiality and discretion.
• Demonstrated professionalism, reliability and a strong work ethic.
• Ability to problem solve, self-motive and work independently.

Responsibilities

• Ensure daily claims summary and all claim files are opened in a timely manner.
• Acknowledge customer claims and follow up as necessary.
• Monitor, manage and respond to all emails in the Certificate of Insurance inbox.

Skills

Attention to detail

Effective communication skills

Time management

Customer service focus

Negotiation skills

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Adobe

Job description

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

The Claims Administration Coordinator provides administrative and operational support to the claims team by ensuring claims are opened accurately and timely. This role requires strong attention to detail, effective communication skills and the ability to manage multiple priorities while maintaining a high level of confidentiality and professionalism

Schedule:Monday to Friday - Start time at 7:30am

What you will do

• Ensure daily claims summary and all claim files are opened in a timely manner.
• Acknowledge customer claims and follow up as necessary with other departments to obtain required information or documentation
• Receive incoming calls, send and receive emails and appropriately connect inquiries to the Claims Analyst
• Monitor, manage and respond to all emails in the Certificate of Insurance (COI) inbox; coordinate with broker to obtain and provide required documentation
• Prepare, maintain and update various spreadsheets and reports as required
• Update records as required within Radius (internal system)
• Support the claims team with administrative tasks as needed to ensure efficient workflow and service delivery

What You’ll Bring

• High school diploma
• Previous experience in an administrative support role is required
• High attention to detail and the ability to manage changing priorities
• Maintain a high level of confidentiality and discretion
• Demonstrated professionalism, reliability and a strong work ethic
• Ability to work effectively both independently and as part of a team
• Proficient in Microsoft Excel, Word and Adobe required

Along with the following Skills & Competencies:

• Proficient in Microsoft office products including Excel, and internet and database applications
• Excellent time management, prioritization, organizational and planning skills required
• Ability to problem solve, self-motivate and work independently
• Must be able to demonstrate active verbal and written communication skills
• Good negotiation skills and customer service focus

Why people love working for Canada Cartage

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

• Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
• Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
• We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity

Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.