Claim Center BSAs

Maplesoft Group, an SEB Company; Ottawa; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid vacation and personal time off

Professional development

Job summary

Maplesoft Group, an SEB Company, is seeking a Senior Business Systems Analyst to lead requirements gathering, process analysis, and solution design for Guidewire BillingCenter initiatives. The role spans integration work, data mapping, and testing within Agile delivery teams.

The ideal candidate will have 5+ years as a BSA, hands-on Guidewire experience, and strong communication skills to coordinate with stakeholders across Canada.

Qualifications

• 5+ years as a BSA/BA or related IT professional.
• Post-secondary degree in IT/CS/Business or related field.
• Hands-on with Guidwire products: BillingCenter preferred.
• Strong Agile & SDLC understanding; software lifecycle experience.
• Experience gathering/d documenting functional & non-functional requirements.
• Facilitates stakeholder workshops and manages business relationships.
• Experience with data analysis, mapping, process modelling, integrations, and requirements management.
• Experience with APIs, testing, UAT, and delivering technical solutions.
• Excellent English communication, both written and verbal.

Responsibilities

• Gather, analyze, document, and validate business requirements and functional specs.
• Facilitate workshops and discovery sessions for medium to large initiatives.
• Liaise between business and tech teams to align objectives and outcomes.
• Translate requirements into user stories, flows, and system specs.
• Collaborate with architects, developers, and product teams on technical solutions.
• Support design, implementation, and enhancement of Guidewire solutions, esp. BillingCenter.
• Analyze integrations, data mappings, dependencies, and workflows.
• Create, execute, and coordinate testing including UAT; develop test plans and scenarios.
• Support ATDD and TDD practices; participate in Agile ceremonies.
• Mentor junior analysts and promote BA best practices.
• Identify opportunities for process improvements and better customer experiences.

Skills

Guidewire BillingCenter

Agile methodologies

Data analysis

Data mapping

System integrations

Requirements management

Jira

Jira Service Management

Confluence

UAT

APIs

English communication

Education

IT/CS/Business degree

Tools

Jira

Jira Service Management

Confluence

Job description

Guidewire BillingCenter (preferred)

JOB ID: 14451

Job Title: Senior Business Systems Analyst (Guidewire BillingCenter)

Contract Length: TBD

Location: Hybrid (2 days onsite preferred) or Remote for exceptional candidates across Canada

Federal Government Clearance Level Required: None

Vacancy Type: New Position/On-going Hiring

About Us

Maplesoft Group is a trusted provider of professional consulting services to public and private sector organizations across Canada. We connect experienced professionals with impactful projects that help shape the future of technology, business, and government services.

Position Summary

We are seeking a Senior Business Systems Analyst (BSA) to serve as the primary liaison between business stakeholders, product teams, and technology partners in the delivery of strategic insurance technology solutions. The successful candidate will lead requirements discovery, business process analysis, solution design support, testing activities, and implementation efforts across complex initiatives.

This role requires a highly technical BSA who is comfortable working with integrations, APIs, system analysis, data mapping, testing activities, and Agile delivery teams. The position will support ongoing enhancements related to fraud programs, AI capabilities, Guidewire initiatives, Mitchell currency upgrades, and future integration projects.

Key Responsibilities

• Partner with business stakeholders to gather, analyze, document, and validate business requirements and functional specifications.
• Facilitate workshops, interviews, and requirements discovery sessions for medium to large-scale initiatives.
• Act as the primary liaison between business and technology teams to ensure alignment on business objectives and solution outcomes.
• Translate business requirements into user stories, process flows, functional specifications, and system requirements.
• Collaborate with architects, developers, and product teams to evaluate and recommend technical solutions.
• Support the design, implementation, and enhancement of Guidewire solutions, particularly BillingCenter.
• Analyze and document system integrations, APIs, data mappings, process dependencies, and business workflows.
• Create, execute, and coordinate testing activities, including User Acceptance Testing (UAT).
• Develop UAT strategies, test plans, scenarios, and validation processes.
• Support Acceptance Test Driven Development (ATDD) and Test Driven Development (TDD) practices.
• Participate in backlog refinement, sprint planning, release readiness, and Agile ceremonies.
• Mentor junior analysts and promote Business Analysis best practices.
• Identify opportunities for process improvement, operational efficiencies, and enhanced customer experiences.

Required Qualifications

• 5+ years of experience as a Business Systems Analyst, Business Analyst, or related IT professional.
• Post-secondary education in Information Technology, Computer Science, Business, or a related field.
• Hands-on experience with at least one Guidewire product:
  • Guidewire BillingCenter (preferred)
  • Guidewire PolicyCenter
  • Guidewire ClaimCenter
• Strong understanding of Agile methodologies, SDLC practices, and software development lifecycles.
• Experience gathering and documenting functional and non-functional requirements.
• Proven experience facilitating stakeholder workshops and managing business relationships.
• Strong experience with:
  • Data analysis
  • Data mapping
  • Process modelling
  • System integrations
  • Requirements management
• Experience leading User Acceptance Testing (UAT) initiatives.
• Hands-on experience with:
  • Jira
  • Jira Service Management (Service Desk)
  • Confluence or similar collaboration platforms
• Experience working with APIs, integrations, and technical solution delivery.
• Excellent verbal and written communication skills in English.

Preferred Qualifications

• Experience within the Property & Casualty (P&C) Insurance industry.
• Strong knowledge of Guidewire BillingCenter implementations and enhancements.
• Experience working with claims management, billing, or policy administration systems.
• Experience supporting fraud programs, AI-enabled solutions, or digital transformation initiatives.
• Knowledge of Lean process improvement methodologies.
• Agile, Scrum, CBAP, CCBA, PMI-PBA, or related certifications.
• Familiarity with APIs, web services, integration frameworks, and cloud-based platforms.
• Experience mentoring Business Analysts or leading BSA practice improvements.
• French-English bilingualism for Quebec-based opportunities.

Compensation

Salary Range: $70 - $90k annually

Benefits

Competitive market rates commensurate with experience and qualifications.

• Comprehensive health and wellness benefits.
• Paid vacation and personal time off.
• Professional development and continuous learning opportunities.
• Collaborative and supportive team environment.

Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. We use AI-assisted tools to help screen and organize applications. These tools do not replace human judgment, and all hiring decisions are made by people.

Please note that data collected by the Company may be stored or processed on servers located outside of Canada.

Application Submission Details

Submission Deadline: November 6th, 2026

Work Arrangement

Hybrid work is preferred, with attendance in the office two days per week. Candidates may work from any of the following locations:

• Burlington
• Guelph
• Mississauga
• Toronto
• Moncton
• Calgary

Exceptional remote candidates may be considered on an exception basis.

For Quebec-based opportunities, candidates must be French-first and bilingual, as the team primarily operates in English.

Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.