Senior Business Systems Analyst

CAA Club Group; Area E (Thornhill); On-site; CAD 110,000 - 140,000; Full time

Job summary

CAA Club Group in Canada is seeking a Senior Business Systems Analyst focused on Guidewire PolicyCenter to lead requirements, analysis, and documentation for complex insurance initiatives.

You will facilitate workshops with business and tech stakeholders, translate needs into user stories and acceptance criteria, support cloud migration readiness, and collaborate with product teams, QA, and developers to ensure delivery.

Qualifications

• 8 years of experience as a Business Systems Analyst with Guidewire focus (5+ years).
• Hands-on Guidewire PolicyCenter implementations, enhancements, or production support.
• Strong understanding of property & casualty insurance processes and policy lifecycle.
• Experience creating BRs, user stories, acceptance criteria, use cases and process maps.
• Agile delivery experience using JIRA and Confluence; cross-functional collaboration.
• Guidewire Cloud implementations, cloud migration readiness, or remediation preferred.
• Guidewire certification preferred; ability to produce executive updates and dashboards.

Responsibilities

• Lead requirements gathering, analysis, and documentation for Guidewire PolicyCenter initiatives.
• Facilitate workshops, discovery sessions, and walkthroughs with business and tech stakeholders.
• Translate business needs into user stories, requirements, specs, data mappings, and acceptance criteria.
• Support PolicyCenter enhancements, integrations, cloud migration readiness, and production support.
• Analyze current and future state processes; identify gaps and recommend practical solutions.
• Collaborate with product owners, development teams, QA, and business SMEs to ensure delivery.
• Support Agile ceremonies and assist QA with test case review, UAT, and defect triage.
• Prepare leadership-ready status updates and governance documentation.

Skills

Guidewire PolicyCenter

Agile delivery

Stakeholder management

Data mapping

Process mapping

Requirements analysis

Documentation

Tools

JIRA

Confluence

Job description

Career Opportunities: Senior Business Systems Analyst - Guidewire (Policy Center) (8634)

At CAA Club Group, we are passionate about keeping ourMemberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drivechangeand support each other while cultivating a great working environment to deliver on what is best for ourMembers.CAA SCO Systems & Services Inc.is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

• At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do

• Lead requirements gathering, analysis, and documentation for Guidewire PolicyCenter initiatives
• Facilitate workshops, discovery sessions, interviews, and walkthroughs with business and technology stakeholders
• Translate business needs into clear user stories, business requirements, functional specifications, process flows, data mapping documents, and acceptance criteria/use cases
• Support PolicyCenter enhancements, integrations, cloud migration readiness, remediation activities, and production support initiatives
• Analyze current-state and future-state processes, identify gaps, assess impacts, and recommend practical solutions aligned with business objectives
• Work closely with product owners, development teams, QA, architecture, and business SMEs to ensure requirements are understood and delivered as intended
• Support Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, retrospectives, and release planning activities
• Assist QA teams with test scenario review, test case validation, UAT coordination, defect triage, and business sign-off activities
• Track risks, issues, dependencies, and requirement changes, ensuring timely escalation and clear communication with stakeholders
• Prepare clear documentation, status updates, presentations, and leadership-ready summaries as required

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• 8 years of experience as a Business Systems Analyst, with a focus on Guidewire-related work for at least 5 years
• Hands-on experience with Guidewire PolicyCenter implementations, enhancements, integrations, or production support
• Strong understanding of property and casualty insurance processes, including policy lifecycle, underwriting, rating, endorsements, renewals, cancellations, and related downstream impacts
• Experience creating business requirements, user stories, acceptance criteria, use cases, process maps, data mapping documents, and traceability documentation
• Strong experience working in Agile delivery environments using tools such as JIRA and Confluence
• Ability to work with cross-functional teams including business stakeholders, developers, QA, architects, vendors, and support teams
• Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills
• Experience supporting testing activities, UAT, defect management, and production validation
• Guidewire certification in PolicyCenter or Insurance Suite Analyst preferred
• Experience with Guidewire Cloud implementations, cloud migration readiness, archive/purging, or remediation initiatives preferred
• Knowledge of integrations, APIs, data mapping, payment platforms, document generation, or downstream insurance systems preferred
• Experience with rating, pricing, forms, underwriting rules, transactions, renewals, cancellations, or policy servicing preferred
• Experience preparing executive-level updates, dashboards, delivery summaries, and governance documentation preferred

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.