Senior Business Systems Analyst - Guidewire BillingCenter

Akkodis; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Akkodis is partnering with a leading Canadian insurer to hire a Senior Business Systems Analyst with strong Guidewire BillingCenter expertise. The role focuses on billing and financial operations, supporting premium billing, payments, collections, refunds, commissions, and account servicing within Guidewire.

Reporting to business and technology leaders, you will drive enhancements across the BillingCenter platform, facilitate workshops, define user stories, and collaborate with developers, QA,

Qualifications

• 7+ years of Business Systems Analysis experience.
• Proven experience working with Guidewire BillingCenter.
• Deep understanding of insurance billing operations and premium collection processes.
• Experience supporting Billing and invoicing, Payments and payment processing, Collections and delinquency management, Refunds and disbursements, Commissions, and Account servicing.
• Strong requirements gathering and process analysis capabilities.
• Experience working in Agile delivery environments.
• Strong communication and stakeholder management skills.
• Ability to bridge business and technical discussions effectively.

Responsibilities

• Gather, analyze, and document business and system requirements.
• Facilitate workshops and stakeholder meetings across business and technology teams.
• Define user stories, functional requirements, and process workflows.
• Support Guidewire BillingCenter enhancements and transformation initiatives.
• Evaluate impacts across billing, payment, and financial systems.
• Partner with developers, architects, QA, and business stakeholders throughout delivery.
• Support solution design, testing, validation, and implementation activities.
• Analyze billing operational processes and identify improvement opportunities.
• Assist with user acceptance testing and production readiness activities.
• Serve as a liaison between business and technology teams.

Skills

Business analysis

Stakeholder management

Agile delivery

Requirements gathering

Tools

Guidewire BillingCenter

Job description

Title: Senior Business Systems Analyst - Guidewire BillingCenter

Position Type: Contract

Industry Sector: Insurance - Property & Casualty (P&C)

Duration: 6-12 month contract (potential for extension)

Location: Greater Toronto Area - Markham, ON

Work Model: Flexible Hybrid - Mainly remote with the occasional office visits

Engagement Model: Professional Services Engagement - B2B (Incorporated Entities Only)

About the Opportunity

Akkodis is partnering with a leading Canadian insurance organization to identify a Senior Business Systems Analyst with strong Guidewire BillingCenter expertise.

This role is focused on the billing and financial operations side of the insurance business and is ideal for a BSA who understands how premium billing, payments, collections, refunds, commissions, and account servicing processes function within a Guidewire environment.

Working closely with business leaders, billing operations teams, product owners, developers, and architects, you will help drive enhancements and strategic initiatives across the Guidewire BillingCenter platform.

What You'll Be Doing

• Gather, analyze, and document business and system requirements
• Facilitate workshops and stakeholder meetings across business and technology teams
• Define user stories, functional requirements, and process workflows
• Support Guidewire BillingCenter enhancements and transformation initiatives
• Evaluate impacts across billing, payment, and financial systems
• Partner with developers, architects, QA, and business stakeholders throughout delivery
• Support solution design, testing, validation, and implementation activities
• Analyze billing operational processes and identify improvement opportunities
• Assist with user acceptance testing and production readiness activities
• Serve as a liaison between business and technology teams

Required Expertise

• 7+ years of Business Systems Analysis experience
• Proven experience working with Guidewire BillingCenter
• Deep understanding of insurance billing operations and premium collection processes
• Experience supporting areas such as: Billing and invoicing, Payments and payment processing, Collections and delinquency management, Refunds and disbursements, Commissions, and Account servicing
• Strong requirements gathering and process analysis capabilities
• Experience working in Agile delivery environments
• Strong communication and stakeholder management skills
• Ability to bridge business and technical discussions effectively

Nice to Have

• Insurance finance or billing operations experience
• Experience with payment gateways and financial system integrations

Ideal Background

We are particularly interested in candidates who have worked as a Senior BSA, Guidewire Billing Consultant, Functional Analyst, Business Systems Consultant, or Product Analyst supporting billing, payments, and financial operations within insurance organizations.

The ideal candidate understands both the business and technical aspects of insurance billing and can confidently lead discussions across operations, finance, and technology stakeholders.

Important

This is a business-to-business engagement. Candidates must represent an incorporated entity, hold a valid business number, maintain appropriate insurance, and invoice for services rendered.

We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.

Accessibility

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.