Library Service Representative

City of Windsor; Windsor; On-site; CAD 20,000 - 25,000; Part time

Job summary

The City of Windsor seeks a Library Service Representative to maintain daily library operations and assist patrons with reference and readers’ advisory, circulation, and programming.

You will deliver programmes for all ages, troubleshoot hardware and software issues, supervise volunteers, and help build partnerships with the community, with weekend shifts and a 14-hour weekly schedule.

Qualifications

• Graduated from a three-year university program or MOE equivalency.
• 6+ months experience in a customer service environment.
• Effective interpersonal, conflict resolution, time management and organizational skills.
• Team player; ability to work at all Windsor Public Library locations; valid driver’s license if travel by vehicle.
• Fluency reflecting Windsor's diversity is an asset.
• Library Technician certification is an asset.
• Library experience is an asset.
• Must be able to work on weekends.

Responsibilities

• Maintain the daily operation of the library, as part of a team.
• Assist customers with reference and readers’ advisory, circulation functions, and programming.
• Deliver programmes for all ages.
• Provide troubleshooting for hardware and software issues.
• Monitor and request supplies.
• Supervise pages and volunteers.
• Participate in establishing and developing partnerships with the community.
• Secure property, including locking and unlocking library buildings.
• Perform Occupational Health & Safety duties as outlined in the Corporation's Health & Safety Program.
• Perform other related duties as assigned.

Skills

Customer service

Interpersonal

Conflict resolution

Time management

Organizational skills

Education

Three-year degree

Job description

Why Windsor? Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Posting Number: 2026-0348
Posting Type: Internal and External
Posting Period: Tuesday, October 13, 2026, at 9:00 a.m. to Tuesday, October 20, 2026, at 5:00 p.m.
Department: Windsor Public Library
Union: C.U.P.E Local 2067
Position Status: Temporary Part-Time
Job Code: WPL001
Grade/Class: Group 10
Number of Positions: 1
Rate of Pay: $28.10 to $34.75 per hour
Hours of Work per Week: 14
Shift Work Required: Yes

Duties

Reporting to the Manager of Public Services or designate, the Library Service Representative will:

• Maintain the daily operation of the library, as part of a team.
• Assist customers with reference and readers’ advisory, circulation functions, and programming.
• Deliver programmes for all ages.
• Provide troubleshooting for hardware and software issues.
• Monitor and request supplies.
• Supervise pages and volunteers.
• Participate in establishing and developing partnerships with the community.
• Secure property, including locking and unlocking library buildings.
• Perform Occupational Health & Safety duties as outlined in the Corporation's Health & Safety Program.
• Perform other related duties as assigned.

Qualifications

• Must be a graduate from a three (3) year university program, or Ontario Ministry of Education equivalency.
• Must have over six (6) months experience in a customer service environment.
• Must have effective interpersonal, conflict resolution, time management, and organizational skills.
• Will work within a team environment and must be flexible in the acceptance of assignments and change of tasks, as well as have the ability to work at all Windsor Public Library locations, as required. If method of travel is by vehicle, a current valid and lawful Driver's Licence is required in accordance with the Highway Traffic Act and must provide a driver's abstract as a condition of employment.
• Fluency in a language or languages reflecting the cultural diversity of Windsor will be considered an asset.
• Certification as a Library Technician will be considered an asset.
• Library experience would be considered as asset.
• Must be able to work on weekends.

Physical Demands

• The physical demands analysis associated with this job indicates a light level of work;

NOTE:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.