Christmas Kettle Coordinator

salvationarmyca; Strathroy; On-site; CAD 21,000 - 29,000; Part time

Job summary

The Salvation Army Canada is seeking a Christmas Kettle Campaign Coordinator for a short-term contract. The role involves oversight of kettle locations across multiple mall and store sites, coordinating staff and volunteers, and ensuring secure handling of donations.

The successful candidate will have customer service experience, money handling skills, and office administration exposure, with flexibility to work varied shifts in a mall environment. Local travel and mall-based work are expected.

Qualifications

• Minimum of one year of related experience or working in customer service.
• Money handling experience is an asset.
• Experience in office administration.
• Flexibility in scheduling and ability to work in a mall/store environment.

Responsibilities

• Attend training/orientation on The Salvation Army and the Christmas Kettle Campaign.
• Provide support in getting kettles to zone locations prior to staff/volunteer arrival.
• Ensure all kettle donations are delivered to secure locations at shift end.
• Communicate daily issues and supply needs to the supervisor.
• Orient and remind staff/volunteers on kettle duties.
• Supervise, support and assign kettle workers and volunteers as required.
• Visit locations during shift changes and monitor volunteer activity.
• Record weekly timesheets and manage scheduling for kettles.

Skills

Customer service

Money handling

Office administration

Education

High school coursework

High school diploma (asset)

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets. They organize, direct, and supervise the work performed by Christmas Kettle Campaign Workers. They will also ensure adequate staffing is met prior to and during each shift.

Accountabilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign.
• Provide support in getting Kettles to zone locations prior to staff and/or volunteer's arrival at Campaign onset.
• Ensure all Kettle donations are delivered to secure location at shift completion.
• Communicate daily issues and supply deficiencies to the supervisor.
• Orient and remind staff/volunteers on proper Kettle handling and duties as required.
• Supervise, support and assign (as required) staff and/or volunteers throughout the Campaign.
• Visit locations during shift changes and intermittently.
• Ensure timesheets and mileage reports are submitted accurately and timely (weekly basis).
• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received.
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Promote, coordinate, and oversee the activities of Christmas Kettle Campaign Worker staff and/or volunteers.
• Oversee the operations of the Christmas Kettle campaign including scheduling of staff and/or volunteers.
• Will participate in recruitment of kettle worker staff and/or volunteers.
• Orientation and performance management of kettle worker staff and/or volunteers.
• Coordinate the schedule for kettle staff and/or volunteers and respond to emergency absences, etc.
• Foster and maintain positive working relationships with kettle sites.
• Coordinate the delivery and pick-up of kettles to/from sites daily, ensuring the security of donations; may deliver and pick-up kettles in an emergency situation.
• Host at a kettle as required ensuring necessary coverage for breaks, etc.
• Ensure that kettle locations have adequate supplies of literature etc.
• Record statistical data and prepare weekly time sheets as required.
• Post campaign; organize retrieval of all equipment/supplies from various kettle locations.
• Perform other related duties as required.

Critical Relationship Management

Governance Boards and Councils: n/a

• Internal: TSA staff members, Kettle campaign team
• External: Community members

Managerial Responsibility

• Reports directly to Corps Officer.
• Direct reports: n/a. Workflow coordinator for Christmas Kettle Workers.

Financial and Materials Management

Collect donations and petty cash and ensure donations are always kept secure.

Working Conditions

• This is a temporary position.
• Shifts may include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Saturday. Applicable shifts include a ½ hour unpaid meal break.
• Flexibility in scheduling is required, as the hours may increase as per operational requirements.
• Work environment is typically in malls/stores
• Standing for long periods will be required and exposure to cold weather
• Required to wear appropriate Salvation Army identification.
• Local travel is associated with this position.

Education, Qualifications and Certifications

• Some high school coursework, completion of high school is an asset.

Experience and Skilled Knowledge Requirements

• A minimum of one year of related experience or working in customer service.
• Money handling experience is an asset.
• Experience in office administration.
• Experience with general office equipment and