Chocolate Shop Assistant Manager - Lead & Grow Sales

Lindt; Winnipeg; On-site; CAD 47,000 - 60,000; Full time

Benefits offered by this job

Health and Dental Plan

Retirement Savings Plan

Employee Assistance Program

Corporate Gym Discount Rates

Wellness Program

Chocolate!

Job summary

Lindt Canada is seeking an enthusiastic Assistant Store Manager for our Lindt Chocolate Shop in Outlet Collection Winnipeg. The ideal candidate will have strong communication skills and a passion for sales and merchandising.

You will assist with daily store operations, drive corporate sales, manage inventory and labour, recruit and develop staff, and uphold exceptional customer service standards. The role offers a competitive CAD salary with a 10% performance bonus and a comprehensive benefits

Qualifications

• Post-secondary education completed.
• Minimum five years in retail sales with supervisory experience.
• Experience in inventory control and order management.
• 1–2 years in a retail management role within 2–5 years total retail experience.
• Hospitality or restaurant background preferred.
• Knowledge of barista work and gelato/ice cream is an asset.
• Merchandising or visual presentation experience.
• Ability to multitask and manage competing priorities.
• Excellent customer service and sales abilities.
• Strong oral and written communication skills and MS Office proficiency.
• Demonstrated willingness to go above and beyond for customers.
• Passion for chocolate.

Responsibilities

• Assist with the management of the daily operations of the Lindt Chocolate Shop.
• Support the generation and growth of corporate sales.
• Uphold exemplary customer service by modeling behaviours and setting service standards.
• Monitor sales, labour requirements, and profitability while maintaining service.
• Assist with recruitment including interviewing and hiring Retail Sales Associates.
• Supervise staff to maximize customer service, sales, and profitability.
• Support training on sales techniques and product knowledge.
• Order merchandise and supplies with focus on inventory management and loss prevention.
• Reconcile daily cash with sales receipts and complete paperwork and store administration.
• Develop product knowledge and sales data to achieve targets while controlling expenses.
• Support performance management and employee reviews.
• Maintain store merchandising presentation to company standards.
• Maintain high standards for cleanliness and food/product safety.
• Manage cash handling, inventory ordering, and related duties.

Skills

Retail leadership

Customer service

Communication skills

Merchandising

Inventory control

Staff recruitment

Team management

Multitasking

Passion for chocolate

Hospitality experience

Food safety awareness

Education

Post-secondary education

Tools

MS Office

Job description

Lindt Canada is seeking an enthusiastic Assistant Store Manager for our Lindt Chocolate Shop in Outlet Collection Winnipeg. The ideal candidate will have strong communication skills and a passion for sales and merchandising.

You will assist with daily store operations, drive corporate sales, manage inventory and labour, recruit and develop staff, and uphold exceptional customer service standards. The role offers a competitive CAD salary with a 10% performance bonus and a comprehensive benefits