Child and Youth Support Worker (Afternoon Shift)

encompasssupport; City of Langley; On-site; CAD 39,000 - 44,000; Full time

Benefits offered by this job

Extended Health

Dental

Group RRSP/TFSA

Job summary

Encompass Support Services Society in Langley is seeking a self-directed, empathetic Full Time Child and Youth Support Worker for the 3 pm–11 pm afternoon shift at a 24-hour youth home. Reporting to the Program Coordinator, you will monitor wellbeing and safety of youth aged 12–19 in a short-term stabilization setting.

The role requires trauma-informed practice, two years of related experience, education in human services, and strong communication, problem-solving and de-escalation skills.

Qualifications

• Certificate or diploma in a related human/social service field.
• Experience using trauma-informed practice.
• Two years of related experience preferred.

Responsibilities

• Ensure a trauma-informed, inclusive living environment.
• Engage participants to support life skills and daily needs.
• Maintain safety and secure hazardous materials.
• Complete safety checks and incident notifications.
• Participate in youth individualized service plans.
• Document logbooks, case notes, and incident reports.
• Manage petty cash and reimbursements.
• Assist with housework and yard maintenance.

Skills

Communication

Trauma-informed care

Cultural safety

Crisis intervention

De-escalation

Team collaboration

Time management

Physical stamina

Computer literacy

Flexibility

Education

Certificate/Diploma in a related human/social service field

Trauma-informed practice education

Tools

Microsoft Word

Excel

Teams

Job description

Encompass Support Services Society is an accredited, non-profit organization that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve.

At Encompass, we are committed to a journey towards cultural humility and safety; for the well-being of those we serve and those, we work along-side. We gratefully acknowledge that the programs, services and offices of Encompass are on the unceded, sovereign Indigenous lands of the Coast Salish People. This includes the territories of Kwantlen, Katzie, Matsqui and Semiahmoo First Nations. We also acknowledge the diverse First Nations, Inuit and Métis people who make Langley their home.

Our purpose is to strengthen the health and vitality of community by identifying and responding to community needs, collaborating to enhance the lives of those we serve, while cultivating effective and sustainable partnerships.

Our vision is to empower individuals, to connect people, and to enrich lives. We value Integrity, Inclusion, Collaboration, and Community.

Our programs and supports are designed to build new skills, to foster healthy, productive lifestyles and to improve access to services within our community. Services are low-barrier, all-inclusive and at no cost to participants. Annually, we provide services to over 2500 individuals and families.

The Opportunity

We are seeking a self-directed, engaging, empathetic Full Time Child and Youth Support Worker to join our growing team. Reporting to the Program Coordinator, the Child and Youth Support Worker monitors and attends to the well-being and safety of all persons residing in specialized home support services, maintaining a supportive, non-judgmental, inclusive, comfortable, clean and safe living environment. The program, located in Langley, is a 24-hour emergency receiving home for youth between the ages of 12 to 19 who are in need of short-term stabilization.

Child and Youth Support Workers work with some of the most vulnerable and complex youth in the care of, or on a Youth Agreement with, the Ministry of Children and Family Development. Applicants should be able to demonstrate experience in meeting youth where they’re at, recognition of the ongoing influence of trauma and disconnection on the youth served and support building on youth’s strengths and passions to create meaning. Delivery of these services must be provided with an understanding of the ongoing effects of trauma, isolation and vulnerability.

JOB POSTING: 2026-0200 CYSW (Afternoon Shift)
DATE: September 21, 2026
POSITION: Permanent, Full-Time
HOURS OF WORK: 4-days On and 4 days Off rotating schedule: Shift time 3 pm – 11 pm
SALARY RANGE: Wage Grid 11: $28.49 – $31.61 per hour (depending on qualifications and experience)
BENEFITS: Extended Health, Dental, Group RSP/TFSA
VACATION: As per ESS policy
ANTICIPATED START DATE: ASAP
CLOSING DATE: Open until filled

Key Responsibilities

• Ensures that the living environment for program participants is trauma informed, inclusive, comfortable, non-judgmental and reflective of cultural practices.
• Engaging with program participant’s to ensure personal needs are met by promoting life skills (ex. basic personal hygiene, preparing healthy and nutritious meals, access to community resources.)
• Ensures home environment is safe.
• Ensuring cupboards containing biohazardous materials, medications, sharps or cleaners are secured and accounted for.
• May be required to complete room, bag or personnel checks to ensure safety of youth, staff and home environment.
• Records, reports and responds to potential health and safety risks within home.
• Completes and reports sharps counts once per shift.
• Responds to emergencies in accordance with established policies and procedures including proper notifications (supervisor, MCFD, other professionals etc.).
• Engages with participants in the development of their individualized service plan including intake, assessment, goal setting, progress and transition planning.
• Ensures that logbooks and other documentation such as case notes and incident reports are legible and completed as per program expectations. Completes notifications for incidents as required (AWOL/Missing Person’s reports) etc.
• Responsible for accurate petty cash records including counting and reporting of funds. Participates in petty cash reconciliation.
• Monitors program participant’s medications in accordance with established policy, guidelines and training.
• Performs housekeeping duties in support of health and safety regulations. This may include but is not limited to vacuuming, dusting, emptying garbage, sanitizing, cleaning and laundry. Reports maintenance needs to the supervisor.
• Manges yardwork including trimming, weeding and general clean up.
• Performs other related duties as required.

We are interested in candidates with the following Qualifications:

1. Education and Knowledge

• Certificate/Diploma in a related human/social service field
• Education and experience utilizing trauma informed practice

2. Training and Experience

• Two (2) years recent related experience
• Or an equivalent combination of education, training and experience
• Current First Aid
• Food Safety certificate

3. Skills and Abilities

• Must possess a working knowledge of computers (Microsoft Word/Excel/Teams).
• Strong verbal and written communication skills.
• Effective problem-solving, conflict resolution and crisis intervention, and de-escalation skills.
• Ability to be flexible, resourceful and possess good time management skills.
• Ability to perform tasks involving physical activity, including lifting and bending.
• Ability to adapt to a changing environment.
• Demonstrated knowledge and application of trauma-informed and culturally safe principles of care.
• Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (such as the Mental Health Act; Adult Guardianship Act; Child, Family and Community Service Act; and Freedom of Information and Protection of Privacy Act).
• Effective listening skills that promote communication and a cooperative approach to problem solving and decision making.
• Ability to work effectively with others in a multicultural environment, independently and as part of a team, including understanding the frameworks of other disciplines.
• Knowledge of systemic issues and risk factors facing underrepresented, racialized, neurodiverse, 2SLGBTQIA+ individuals and communities.

4. Other Information

• Must possess a valid BC Class 5 Drivers’ license, have a reliable vehicle, Business Insurance and acceptable drivers abstract. (mileage paid for work use)
• Police Information check and MCFD background clearance.

At Encompass Support Services Society, we have prioritized equity, diversity, and inclusion. We strive to embed these principles in our programs and services and in fostering an environment of dignity, respect, and belonging. We encourage applications from persons with historical and/or current barriers to equity, who will work respectfully within our inclusive organization and diverse community.