Chief Operating Officer

DP World; Burnaby; Hybrid; CAD 210,000 - 300,000; Full time

Benefits offered by this job

Competitive salary & annual bonus

Generous vacation & paid flex days

Health & dental benefits from day one

Health spending account

Pension plan (defined contribution)

Wellness initiatives

Training & development opportunities

Professional development support

Job summary

DP World Canada is seeking a Chief Operating Officer to lead the company’s operational strategy and oversee performance across Canadian operations. The role reports to the CEO and requires a strategic, hands‑on leader who can drive growth and cultivate an inclusive culture where teams excel.

The COO will partner with Finance, HR, Commercial, Safety and Tech to enable performance, manage risks, and deliver value for stakeholders. A senior leadership track record and MBA or equivalent are expected.

Qualifications

• Significant senior operational leadership experience.
• Master’s degree in Business Administration or a related field; an equivalent combination of education and executive-level experience may be considered.
• In-depth understanding of Operations, Finance, Human Resources, Commercial, Safety and Technology.

Responsibilities

• Collaborate with the CEO and senior leadership to set and drive the organization’s vision and priorities.
• Develop and implement actionable strategies, plans and procedures aligned with objectives.
• Provide leadership across Canadian operations to ensure performance, service delivery, safety and financial goals.

Skills

Senior leadership

Strategic planning

Data & KPIs

Leadership

Communication

Strategic mindset

Education

MBA or related

Job description

JOB DESCRIPTION

The Chief Operating Officer – Canada is responsible for leading DP World Canada’s operational strategy and overseeing the performance of its diverse business operations and functions. Working closely with the CEO and senior leadership team, the COO will translate organizational priorities into actionable plans that support sustainable growth, operational excellence and long-term success.

Role Purpose

JOB DESCRIPTIONThe Chief Operating Officer – Canada is responsible for leading DP World Canada’s operational strategy and overseeing the performance of its diverse business operations and functions. Working closely with the CEO and senior leadership team, the COO will translate organizational priorities into actionable plans that support sustainable growth, operational excellence and long-term success.

This position requires a strategic, hands‑on and inspiring leader who can drive performance, strengthen collaboration and build an inclusive culture where employees and the business can thrive.

Key Responsibilities

• Collaborate with the CEO and senior leadership team to establish and drive the organization’s vision, operational strategy, and priorities.
• Develop and implement actionable business strategies, plans and procedures aligned with the company’s short- and long-term objectives.
• Provide leadership and oversight across Canadian operations, ensuring operational performance, service delivery, safety and financial objectives are achieved.
• Translate strategic priorities into clear operational plans, performance measures, and accountabilities.
• Establish policies, procedures and operating practices that support operational excellence, company culture, and organizational objectives.
• Oversee business performance and employee productivity, identifying opportunities to improve efficiency, consistency, and profitability.
• Build and lead a high-performing, inclusive leadership team, ensuring team members are supported, accountable and positioned to thrive.
• Partner with functional leaders across areas such as Finance, Human Resources, Commercial, Safety and Technology to enable business performance.
• Identify and manage operational risks while ensuring compliance with applicable legislation, regulatory requirements and company standards.
• Support business development, investment, and growth initiatives by assessing operational requirements, risks and opportunities.
• Represent DP World Canada with key customers, partners, industry stakeholders, and other external parties, as required.
• Understand and adhere to company, provincial, federal, and local business requirements, enforcing compliance and taking action when necessary.
• Monitor key performance indicators, establish corrective measures as needed, and prepare detailed reports, both current and forecasting.

Knowledge & Qualifications

• Significant senior operational leadership experience, ideally as a COO or in a comparable executive role within the waterfront industry.
• Master’s degree in Business Administration or a related field; an equivalent combination of education and executive-level experience may be considered.
• In-depth understanding of key business functions, including Operations, Finance, Human Resources, Commercial, Safety and Technology.
• Hands‑on experience in strategic planning, operational leadership, and business development.
• Strong financial and commercial acumen, with experience managing budgets, performance, and organizational growth.
• Demonstrated ability to use data, analytics and KPIs to evaluate performance and inform business decisions.
• Familiarity with technology and business infrastructure supporting complex, multi-site operations.
• Proven ability to lead organizational change, improve operational performance and align diverse teams around shared objectives.
• Outstanding organizational, prioritization and time-management skills.
• Excellent interpersonal and leadership skills, with the ability to influence and build trusted relationships at all levels.
• Strong communication and presentation skills, including the ability to engage executive, employee and external stakeholder audiences.
• Strategic and solutions-oriented mindset, with sound judgment and strong problem‑solving capabilities.

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees, spanning 79 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end‑to‑end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

At DP World Canada We’re Proud To Offer a Well-rounded Total Compensation Package, For All Permanent Positions, That Supports Your Health, Wellbeing, And Career Growth. This Includes But Is Not Limited To

• Competitive salary and annual bonus
• Generous vacation time with paid flex day and volunteer days
• Comprehensive health & dental benefits starting on day one
• Annual health/lifestyle spending account
• Defined contribution pension plan
• Employee wellness initiatives
• Internal training & learning opportunities
• Professional development support

About The Team

Our corporate head office houses our Shared Services team and is ideally located in the Metrotown Office Complex which features convenient accessibility from Downtown Vancouver and all surrounding communities. The office complex directly connects to BC’s largest shopping center, provides access to the SkyTrain and is a quick stroll to Central Park. Joining DP World means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development. On top of that, we realize it takes world-class people to run world-class operations, so we offer competitive total compensation packages.