Chemical Solution Technician

Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader; Kelowna; On-site; CAD 42,000 - 64,000; Full time

Job summary

Sonny's Enterprises Inc. is the world\'s leading manufacturer of conveyorized car wash equipment, parts and supplies.

The Chemical Solutions Technician will support customers by installing Sonny’s chemistry, resolving cleaning/applications issues, and providing safety reporting for accounts across Strategic Accounts. Responsibilities include coordinating product installations, documenting service reports, using Salesforce CRM, and building strong client relationships.

Qualifications

• Minimum 3 years carwash service experience.
• Travel required.
• Clean driving record and valid driver\'s license.
• High School Diploma/GED preferred.

Responsibilities

• Coordinate and assist installation of Sonny’s Chemistry products for Strategic Accounts.
• Document setups and service reports with cost per car.
• Use Salesforce to communicate activity with the team and customers.
• Build and maintain strong relationships with new and existing customers.
• Address client needs, concerns, and objectives to achieve positive outcomes.

Skills

Carwash service experience

Travel flexibility

Clean driving record

Education

High School Diploma/GED

Job description

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

The Chemical Solutions Technician’s (ST) primary role is to support Sonny’s combined customers by providing for their chemical needs. ST will work with chemical team to properly install Sonny’s chemistry, correct cleaning/application issues and provide a reporting safety net for Sonny's accounts.

Responsibilities

• Coordinate and help install Sonny’s Chemistry products for Strategic Accounts.
• Accurately document setups, with cost per car and service reports.
• Use Salesforce, Sonny’s Chemistry Customer Relationship Management (CRM) software to communicate activity with the team.
• Build strong relationships with new and existing customers.
• Work with team to address clients’ needs, concerns, and objectives.
• Handle objections in a positive manner by clarifying issues, emphasizing agreements and working through differences to net positive conclusions for all.
• Work with clients to solve their cleaning and application issues.
• Provide next steps and action items for issues that cannot be remedied in the field or are outside of the scope of work.
• Conduct standard service calls on Strategic Accounts to ensure Sonny’s Chemistry standards and commitments are met.
• Correctly report on customer retention activities by Utilizing Sonny’s Chemistry support tools and CRM programs like Salesforce.
• Work with technical, marketing, and other internal colleagues to meet customer needs.
• Participate in internal and external client debriefs.
• Submit accurate weekly planning and bimonthly expense reports.
• Control expense and stay within the planned yearly budget.
• Test and accurately report on all new products.
• Provide technical training for our distributors and their staff.
• Develop a thorough understanding of the company and distributors’ capabilities.
• Understand and support the goals, purpose, and direction of Sonnys Chemistry to enhance market performance.
• Present a positive image that mirrors the core values of Sonny’s Chemistry.
• Operate in a safe manner in accordance with published safety guidelines. Must wear appropriate PPE as per company guidelines and accordance with job duties.
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned: Route Coverage for CAS PTO or open Positions, Special Project support

Qualifications

• High School Diploma/GED preferred.
• Three (3) years minimum of carwash service experience.
• Preferred experience in working with a national distribution and direct sales network
• Travel required.
• Clean Driving Record & Valid Driver's License.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.