Rep Tech Service

Sun Chemical; Brampton; On-site; CAD 95,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

DC Pension

RSP

TFSA

Life and AD&D insurance

Job summary

Sun Chemical Brampton, Ontario is seeking an Advanced Applications Specialist to provide top-level technical support for our print consumables products. You will analyze complex customer needs, coordinate Sun resources, and drive product adjustments with accuracy and industry insight.

This role requires a decade of industry experience, strong communication, and a Six Sigma Green Belt. You will lead trials, guide cross-functional teams, and document field activities to help deliver best-in-class

Qualifications

• 10+ years industry experience.
• Strong knowledge of MS Office (Word, Excel, PowerPoint)
• Must possess strong verbal and written communication skills.

Responsibilities

• Conducts technical service activities to support the most intricate and complex customers.
• Manages trial activities related to new business opportunities.
• Will make product selection decisions and conduct research to develop custom products.
• Defends against customer claims by conducting research and assessing product fitness for use.
• Serves as an expert field technology contributor to drive improvements in offerings.
• Reporting all field activity using internal reporting tools.
• Provides lead technical direction for customer technical meetings and drives action register.
• Demonstrates ability to lead complex projects with Six Sigma Green Belt and Kepner Tregoe mastery.

Skills

Customer-facing communication

Interpersonal skills

Project leadership

Education

Technical Degree (BS) or equivalent

Six Sigma Green Belt certification (preferred)

Tools

Kepner-Tregoe methodologies

Six Sigma

Job description

About The Organization

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter.

Position Summary/Objective

The Advanced Applications Specialist is responsible for the highest level of technical competency within the scope of any particular product line. Must be an industry expert and provide professional level service to our customers. Will successfully drive product alterations and improvements with great accuracy and industry awareness. Must have thorough knowledge of print consumables and the print process as well.

Essential Job Functions

• Conducts technical service activities to support the most intricate and complex customers. Includes problem analysis, understanding customer desired outcome, providing on-site support, and coordination of Sun technical resources.
• Manages trial activities related to new business opportunities. Will manage and drive to completion transition plans for complex new business, including coordination with sales, technical service resources, and product management.
• Will make product selection decisions and conduct research to develop custom products. Coordinates with internal product management to define product recommendations, including guidance that aligns with end use application, required specifications, and customer process. Will be the field contributor for driving product modification and/or adjustment recommendations to the product management teams.
• Defends against customer claims by conducting research to validate customer complaints and assesses product fitness for use given equipment and process conditions. Supports sales team in meetings to discuss complaint and claim details.
• Serves as an expert field technology contributor to the product management group to drive continuous improvement in product offerings and product adjustments as industry needs dictate.
• Reporting all field activity using internal reporting tools (i.e. technical call reports, trial reports, documentation).
• Provides lead technical direction for customer technical meetings and drives action register for execution of planned technical activities.
• Demonstrates ability to lead complex projects with key customers, utilizing a minimum Six Sigma Green Belt certification, and consistent, routine mastery of the application of Kepner Tregoe and other methodologies.

Required Education And Experience

• 10+ years industry experience
• Strong knowledge of MS Office (Word, Excel, PowerPoint)
• Must possess strong verbal and written communication skills. This is a customer-facing position that requires the highest degree of interpersonal skill in order to be successful.

PREFERRED EDUCATION AND EXPERIENCE

• Technical Degree (BS) or equivalent level of industry experience.
• 5+ years of field customer technical service experience.
• Certified Six Sigma Green Belt
• Routine knowledge and mastery of Kepner Tregoe methodologies

Benefits

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, DC Pension, RSP, TFSA as well as optional life and AD&D insurance programs. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.