On Site Technical Support

Sun Chemical Corporation; Laval (administrative region); On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Medical

Dental

Vision

Disability insurance

DC Pension

RSP

TFSA

Life insurance

Job summary

Sun Chemical Corporation, a Sun Group company, seeks an On-Site Customer Technical Service - Bilingual professional to identify and manage technical needs for assigned customers. This role coordinates lab and manufacturing activities and trains customer personnel.

It emphasizes tailor-made projects and partnerships with the customer served. The successful candidate will drive process improvements, participate in technical meetings, and guide product selections with Management, ensuring

Qualifications

• Post-secondary education in chemistry or related field.
• 5 years of industry-related experience.
• Strong interpersonal and communication skills.
• Strong analytical skills and ability to multi-task.
• Experience with Kepner-Tregoe, Six Sigma, industry lab, and press equipment.
• Ability to travel sporadically in Canada & US.

Responsibilities

• Lead or participate in process improvement projects with customer and Sun personnel.
• Participate in strategic technical meetings and drive action registers.
• Make product selection decisions with Product Management and coordinate trials.
• Provide training for customer employees on ink blending and related processes.
• Record field activity in CRM and complete technical/call/trial reports.
• Provide emergency backfill support for Sun products as needed.

Skills

Interpersonal communication

Analytical skills

Multi-tasking

Travel flexibility

Education

Chemistry or related field

Tools

Kepner-Tregoe

Six Sigma

Industry lab

Press equipment

Job description

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Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Must be Bi-Lingual in English and French. Scroll down for English description.

On-Site Customer Technical Service - Bilingual

Job Summary :

Responsible for identifying and managing the technical and continuous improvement needs (products/services) of assigned customer and oversight of any technical activities related to same. This includes coordination of both laboratory and manufacturing activities, and applicable training of customer employees. The successful qualifier is the on-site customer technical service for Sun Chemical, and as such, will perform to the professional contributor goals and objectives as any other CTS Tech team member. This includes special emphasis on tailor-made projects and initiatives meeting with the agreement and partnership built into the arrangement with the customer (s)he serves

Job Duties & Responsibilities :

• Leads or participates in process improvement initiatives with customer and Sun personnel. This requires dedication of significant time, as well as any Sun resources to support the customer through major operational improvement projects including, but not limited in any way, to: Press throughput, decreased color down time, inventory and work-off management, print quality improvements. Will participate regularly with the end use customer as our customer arranges, to provide expertise in job planning.
• Participates in, or leads, strategic customer’s technical meetings. Drives action register for execution of planned technical activities.
• Makes product selection decisions in accordance with Product Management based on end use application and conducts appropriate trial related activities. Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process
• Supplies training needs to customer employee base, especially where it pertains to performance of ink blending, inventory, workoff, and other basic functions of ink blending in-house. Assists customer in providing input and recommendations for same as the needs change through growth (additional employees) or personnel changes. Train, oversee and maintain key QC standards dbase and high-level ink management functions, TBD. Will have continency plans and training in place for emergency execution of employee blending operation, including personal backfill. However, it will be the CTS qualifiers responsibility to have contingency plans which do not narrow the options to personal backfill except in major emergencies.
• Reports all field activity within CRM tool (salesforce.com). Completes technical call reports and trial reports as needed, including both internal and external documentation. Submits, and follows up RCML requests, and RLWs where required
• Provides for emergency backfill support for our products in case of sudden loss of customer supplied blending

Qualifications/Requirements :

• Post Secondary Education in Chemistry or related field or equivalent level of experience
• 5 years’ industry related experience
• Strong interpersonal and communication skills
• Strong analytical skills & the ability to multi-task
• Experience with Kepner Tregoe, Six Sigma, Industry lab, and press equipment
• Previous experience with Flexo, Solvent & Gravure ( UV an asset)
• Ability to travel on a sporadic basis (Canada & US)

BENEFITS

• merit increases
• paid holidays
• Paid Time Off
• medical
• dental
• vision
• short and long term disability benefits
• DC Pension
• RSP
• TFSA
• optional life and AD&D insurance programs
• Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.