Charter Operations Manager

Prairie Bus Lines; Red Deer; On-site; CAD 90,000 - 120,000; Full time

Job summary

Prairie Bus Lines is seeking a Charter Operations Manager to lead and grow our charter services in Red Deer and the surrounding area. This hands-on role requires strategic leadership to balance customer service, efficiency, safety, and business growth within the region.

You will oversee day-to-day charter operations, coordinate schedules, manage fleets, maintain safety training, and identify opportunities to expand the charter portfolio while aligning with company goals.

Qualifications

• 3+ years operations and management experience with planning and scheduling.
• Experience with profit/loss analysis.
• Budget creation and management experience.
• Knowledge of provincial and federal laws & regulations pertaining to industry requirements.
• Knowledge of WCB and Occupational Health & Safety regulations.
• Excellent communication skills and professional diplomacy.

Responsibilities

• Provide leadership and direction to the Charter operations team.
• Respond to customer requests and seek out additional charter work.
• Maintain awareness of industry trends and changes.
• Assist in development of operational budgets and forecasts.
• Review monthly financials and report on variances.
• Recruit, manage, supervise, and direct personnel.

Skills

Operations management

Planning & scheduling

Budgeting

Communication skills

Problem solving

Organizational skills

Analytical skills

Diplomacy

Microsoft Office

Tools

Microsoft Office

Job description

Are you an experienced transportation professional who knows how to turn operational capacity into business opportunity?

Prairie Bus Lines is looking for a Charter Operations Manager to lead and grow our charter operations in Red Deer and the surrounding area. While school transportation is at the heart of our business, this role presents an exciting opportunity to maximize the use of our existing fleet and resources by developing and expanding charter business within the region.

This is a hands-on leadership role for someone who understands transportation operations, knows the local market and geography, and can balance customer service, operational efficiency, safety, and business growth. The successful candidate will oversee the day-to-day charter operation, including operational coordination, safety and related training, while identifying opportunities to strengthen and grow the charter business.

The regular work schedule is Monday to Friday, 8:00 am to 5:00 pm, with flexibility to provide leadership and operational support during the evenings as required.

Principal Duties And Responsibilities

• Provide leadership and direction to the Charter operations team
• Respond to customer requests and seek out additional charter work
• Maintain awareness of current industry trends and changes
• Assist in the development of operational budgets and forecasts
• Review monthly financials and report on variances
• Investigate and initiate change to improve operations systems and proceduresRecruit, manage, supervise, and direct personnel
• Supervise and delegate responsibilities of personnel, ensuring all charter requests are covered in the most profitable and efficient manner
• Work closely with the Maintenance and Operations departments to ensure adequate numbers and sizes of units are available to cover all requests
• Prepare monthly billing
• Attend safety meetings
• Establish and maintain relationships with current and future clients
• Adhere to company's Core Values, and achieve its strategic goals

Requirements

• 3+ years operations and management experience with strength in planning and scheduling
• Experience with profit/loss analysis
• Budget creation and management experience
• Familiarity with the people transportation industry
• Ability to manage multiple contracts
• Expertise in organizational planning and problem solving
• Knowledge of provincial and federal laws & regulations pertaining to industry requirements
• Knowledge of WCB and Occupational Health & Safety regulations
• Knowledge of budgeting and financial statements
• Exceptional organizational, analytic problem solving, and diplomacy skills
• Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and tact
• Proficiency in Microsoft Office