Change Manager

Insight Global; Old Toronto; Remote; CAD 80,000 - 110,000; Full time

Job summary

An established industry player seeks a proactive IT Change Manager to oversee the lifecycle of enterprise IT changes. This fully remote role emphasizes the importance of quality in IT Change Management processes, ensuring alignment with ITIL best practices. The successful candidate will lead the Change Advisory Board and manage stakeholder communications, risk assessments, and the implementation of new initiatives. Join a company dedicated to fostering inclusive environments where your contributions will drive meaningful change across the organization.

Qualifications

• 7-10 years of experience in IT Change Management.
• Demonstrated knowledge of IT Change Management principles.
• ITIL Certifications are a plus.

Responsibilities

• Lead the management of the IT Change Management process.
• Develop and maintain IT Change Management standards.
• Coordinate with stakeholders to communicate changes.

Skills

IT Change Management

Stakeholder Management

Risk Assessment

Communication Skills

Organizational Skills

ServiceNow

Education

Bachelor's degree in Business Administration

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems

Tools

ServiceNow

Job description

Job Description

Insight Global is looking for a fully remote It Change Manager.The IT Change Management Manager will lead the management the lifecycle of enterprise IT changes. This individual will primarily be responsible for the overall quality of the IT Change Management process and create and implement IT Change Management standard and procedures that maximize organization resources and minimize obstacles, risks, and impact to business processes. The Manager of IT Change Management is the main coordinator of the Change Management process and is the focal point for all changes to the production and disaster recovery systems. This individual must have a strong background in IT change management principles and the ability to drive change in a fast-paced environment.

Key Responsibilities Include:

-Develop, implement, and maintain IT Change Management standard and procedures to provide for a well-structured process across the Enterprise, ensuring alignment with ITIL best practices and organizational needs.

-Acts as the chair for the Change Advisory Board (CAB); includes the creation of the agendas, circulation of proposed change requests, and documentation of CAB meeting minutes and updates.

-Manages the prioritization and categorization of IT Change Management requests in coordination with EPMO.

-Oversee risk assessments for proposed changes and ensure proper testing and validation are conducted before implementation.

-Coordinate with business units, IT support, and other stakeholders to communicate upcoming changes, timelines, and expected impacts.

• Identify, assess, and mitigate potential risks with proposed changes and anticipate resistance; develop specific plans to address or mitigate the issues.

-Conduct readiness assessments, evaluate results, and present findings to senior management regarding the status of change requests, incidents, and potential risks.

-Ensure changes comply with internal IT governance policies, standards, and external regulatory requirements.

-Continuously evaluate and enhance the IT change management process to improve efficiency, reduce costs, and minimize risks.

• Utilize the IT Change Management system to monitor, track and report changes to include report distribution and development of Change Management dashboards.

-Utilize the IT Change Management system to create a consolidated change schedule to include the identification and resolution of scheduling conflicts.

-Work with cross-functional teams to plan and schedule changes, minimizing disruption to business operations.

• Support the implementation of new initiatives, projects or operational changes sponsored by business units (internal and external facing)

-Involvement with development and testing enhancements in the ServiceNow IT Change Management module.

-Support other processes (Incident, Problem and --Configuration) with respect to IT Change Management during projects, and service disruptions.

• Identify performance and resistance gaps, and work with interested parties to develop and execute

• Perform other related duties as required or assigned.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

-Bachelor's degree in business administration, Computer Science, Information Systems, or equivalent experience

-7 10 years of experience in IT Change Management, with at least 4 years in a managerial or leadership role.

• Demonstrated knowledge of principles and methodologies of IT Change Management.

-Ability to work productively with all levels of professionals in the organization.

-Excellent active listening, root cause identification and people skills.

• Excellent communication and interpersonal skills for managing stakeholders and leading teams.

• Possess good organizational skills and ability to multi-task.

-Excellent relationship building skills and ability to influence others.

-Ability to perform as a team member as well as ability to operate independently.

-Knowledge of ServiceNow a plus. -ITIL Certifications (e.g., ITIL Foundation, ITIL Service Transition).

• Other relevant certifications (e.g., PMP, PRINCE2, etc.) are a plus.

-AMA Professional Certified Marketer

-Financial Services Marketing Certification null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].