Change Management Consultant

Servus Credit Union; Calgary; Hybrid; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement

Travel opportunities

Ongoing professional development

Mentorship and learning opportunities

Job summary

Servus Credit Union is hiring a Change Management Consultant to join our People and Culture team on a full-time, hybrid basis. The role supports the Enterprise Change Management Office and drives change readiness, training delivery, and reporting across projects.

You will design and deliver change management programs, develop dashboards for senior leaders, and coach leaders to sponsor the change. Occasional travel may be required; in‑office work is expected about one day per week in Calgary,

Qualifications

• Bachelor's degree preferred in Business, Psychology, Organizational Behaviour or Organizational Development.
• 3-5 years experience in change management, HR, or project management principles.
• Experience with ADKAR and Prosci certification is an asset.
• Experience working with all levels from front-line staff to senior leadership.
• Experience creating dashboards and reports for senior leaders; Power BI is a strong asset.

Responsibilities

• Support ECMO leadership to evolve the change management practice.
• Design, develop, and deliver change management training programs.
• Develop, maintain, and administer dashboards and heatmaps for senior leaders.
• Create and apply the standard change management delivery approach (methods, processes, tools).
• Coordinate deliverables: change risk, impact assessments, change plans, and sponsor engagement plans.

Skills

Change management

Project coordination

Stakeholder engagement

Communication

Training design

Education

Bachelor’s degree in Business/ Psychology/ Organizational Behaviour/ Organizational Development

Tools

Power BI

Job description

We are hiring for aChange Management Consultant to join our People and Culture team.

Posting closes: October 18, 2026

Employment Status: Full-time

For Internal Use only: P2/A

Location: Hybrid - Interested candidates must have the flexibility to work from one of our offices in Calgary, Edmonton, or Red Deer on average 4 times per month.

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you’re excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

The Enterprise Change Management Office (ECMO) resides in our People & Culture division and supports people readiness through organizational changes. The change management consultant is accountable for supporting the elevation of change maturity at Servus. Set by and under the direction of the Manager, Enterprise Change Management, this position will play a significant role in the development and delivery of change management training, creation of change management reporting and dashboards and executing change management services on small to mid-size projects and initiatives.

What You'll be Doing:

Contributing to the evolution of the ECMO practice by supporting ECMO leadership in:

• Project intake processes
• Designing, developing, coordinating, and delivering change management training programs
• Developing, maintaining, and administering change management reports, dashboards and heatmaps for senior leaders
• The development of Servus's standard change management delivery approach, including methodologies, processes, and tools to apply on projects
• Soliciting feedback from around the organization and developing action plans based on feedback received
• Managing change management content on the Servus intranet webpages

Leveraging the Servus ECMO change methodology to execute change management services on small to mid size projects as assigned:

• Work closely with people readiness partners, project leaders and senior leaders to ensure successful project outcomes
• Coordinate, design, develop and implement project deliverables, including change risk and impact assessments, change plans and tactical plans for implementation
• Create and execute on sponsor engagement plans, including coaching leaders in sponsoring the change
• Assist and/or lead meetings with leaders, impacted stakeholders and project teams as required
• Provide insights and recommendations based on information/data collected at various points throughout the project

Developing strong relationships with senior leaders. This role will also have close working relationships with various business leaders across all departments from the manager level up. Occasionally, as part of project deliverables, this role may be required to communicate, present or facilitate defined activities with ELT and SLT members.

What you Bring:

• A bachelor’s degree in Business, Psychology, Organizational Behaviour and/or Organizational Development is preferred
• 3-5 years experience and knowledge of change management,human resources, or project management principles and methodologies
• Experience with change management tools such as ADKAR and Prosci certification is an asset
• Change management designation is an asset
• Experience working effectively at all levels in the organization, from front-line staff to senior leadership.
• Experience creating and executing tactical components of change management plans
• Experience in creating dashboards and reports for senior leaders
• The ability to leverage and create dashboards in Power BI will be considered a strong asset
• Ability to determine scope, conduct baseline analysis, compile findings and make recommendations to address business needs

Additional Information

• Hybrid work arrangement with an expectation to work in-office approximately one day per week.
• Occasional travel may be required for meetings, workshops, and events.
• Ongoing professional development, mentorship, and learning opportunities within the ECMO team.
• Opportunities to support enterprise-wide initiatives and strategic projects across the organization.

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Competitive compensation including performance-based incentive pay and profit share
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request.Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Employment Eligibility for External Applicants: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.