Senior Change Management Consultant

Servus Credit Union; Calgary; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Profit sharing

Performance-based incentive pay

Volunteer program

Retirement savings

Job summary

Servus Credit Union in Alberta, Canada, is seeking a Senior Change Management Consultant to join our People and Culture team. You will lead enterprise-wide change initiatives and build change capability across the organization.

The role emphasizes ADKAR/Prosci methodologies, stakeholder engagement, and mentoring, with occasional travel to support business needs. This is a full-time position based in Canada’s Alberta region.

Qualifications

• 5-8+ years in Organizational Change Management or related field
• Proven success leading complex organizational change initiatives
• Knowledge of ADKAR and Prosci frameworks
• Ability to influence executive leadership and cross-functional stakeholders

Responsibilities

• Lead change management for enterprise-wide initiatives using ECMO methodology
• Develop and execute change and people readiness strategies
• Conduct impact, readiness, stakeholder, and risk assessments with mitigation plans
• Partner with sponsors and leaders to support change adoption and outcomes
• Coach leaders on effective sponsorship and leadership practices
• Measure change effectiveness, readiness, adoption and benefits realization
• Contribute to ECMO evolution through continuous improvement and governance
• Mentor team members as SME in organizational change management

Skills

Change management

Stakeholder engagement

Communication

Project management

Leadership

Education

Bachelor's degree

Prosci Certification

CCMP

PMP

Tools

Microsoft Office

SharePoint

Azure DevOps

Adobe Creative Suite

Canva

Job description

We are hiring for a Senior Change Management Consultant to join our People and Culture team.

Posting closes: October 18, 2026

Employment Status: Full-time

For Internal Use only: P3/A

Alberta is our preferred hiring location; however, we are open to candidates residing elsewhere in Canada, provided they can successfully support the needs of the position.

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

The Enterprise Change Management Office (ECMO) resides in our People & Culture division and supports people readiness through organizational changes. The Senior Change Management Consultant is accountable for supporting the elevation of change maturity at Servus. Set by and under the direction of the Manager, Enterprise Change Management, this position will play a significant role in managing a portfolio of large, enterprise wide transformation projects and contributing to the development of change management reporting and dashboards.

What You'll be Doing:

• Lead change management activities for large, complex, enterprise-wide initiatives using Servus' Enterprise Change Management (ECMO) methodology.
• Develop and execute change and people readiness strategies, including stakeholder engagement, communications, training, sponsor enablement, resistance management, and sustainment planning.
• Conduct change impact, readiness, stakeholder, and risk assessments and recommend mitigation strategies.
• Partner with executive sponsors, senior leaders, project teams, and key business stakeholders to support change adoption and business outcomes.
• Coach leaders on effective change sponsorship and leadership practices.
• Measure change effectiveness, readiness, adoption, and business benefits realization.
• Contribute to the ongoing evolution of the ECMO through continuous improvement, capability-building, governance support, and best practice development.
• Mentor and coach team members while serving as a subject matter expert in organizational change management.

What you Bring:

• 5-8+ years of experience in Organizational Change Management, Human Resources, Project Management, Organizational Development, or a related field.
• Proven success leading complex organizational change initiatives, including technology implementations, enterprise transformations, merger integrations, strategic change, or culture change programs.
• Strong knowledge of change management methodologies and frameworks, including ADKAR and Prosci.
• Experience influencing and partnering with executive leadership and cross-functional stakeholders.
• Exceptional communication, facilitation, coaching, and relationship-building skills.
• Strong project management, organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities and competing deadlines in a fast-paced environment.

Preferred Qualifications

• Bachelor's degree in business administration, Organizational Behaviour, Organizational Development, Human Resources, Communications, or a related discipline.
• Prosci Certification or other recognized Change Leadership certification.
• Professional designation such as CCMP, PMP, or CMC.
• Experience with Microsoft Office Suite, SharePoint, Azure DevOps, Adobe Creative Suite, and Canva.

Additional Information

• Occasional travel may be required for meetings, workshops, and events.
• Opportunities to support special projects and enterprise-wide initiatives as business needs arise.

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Competitive compensation including performance-based incentive pay and profit share
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

Employment Eligibility for External Applicants:

The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.