Change and Communications Specialist, Technology

Lifemark Health Group; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Lifemark Health Group is seeking a Change & Communications Specialist to drive change, communication and readiness plans for technology and operations rollouts. You will translate complex changes into clear business messages for field and end-user audiences.

Reporting to the Director of Strategy & Execution, you will develop emails, FAQs, presentations, intranet content and lightweight job aids, and coordinate field engagement across multiple teams to ensure smooth adoption.

Qualifications

• 3–5 years of experience in change communications, project communications or organizational change in large organizations.
• Excellent written communication and content development for frontline and end-user audiences.
• Experience translating project/technical changes into clear business language.

Responsibilities

• Own execution of change, communication and readiness plans with project leadership.
• Develop audience-specific communications, emails, FAQs, presentations and intranet content.
• Translate changes into practical impacts for different stakeholder groups.
• Coordinate field engagement and readiness across Operations, Product, Technology and Learning.
• Maintain schedules and escalate gaps or risks affecting rollout and adoption.

Skills

Change communications

Project communications

Organizational change

Communication writing

Stakeholder management

Job description

This is a hybrid position (4 days a week in office from one of our office locations below and 1 day a week remote).

This opportunity can be based out of either Office Location below:

• Brampton location @ 1 Presidents Choice Cir, Brampton, ON L6Y 5S5 (near hwy. 407 and Mississauga Rd)
• North York location @ 243 Consumers Rd, North York, ON M2J 4W8 (near hwy. 404 and hwy. 401)

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.

The Opportunity

Lifemark Technology & Analytics is growing and maturing its technology tools, products and infrastructure, with several critical programs requiring coordinated field readiness and engagement. Reporting to the Director, Strategy & Execution, the Change & Communications Specialist is a critical member of the project team, responsible for owning the execution of defined change, communication and readiness plans so that new capabilities land clearly and effectively with the people who use them.

Working in partnership with the Director and assigned Project Manager, this role translates project and technology changes into practical business impacts, clear communications and lightweight enablement for field and end-user audiences.

In this role, you will

• Own the execution of project change, communication and readiness plans in partnership with the Director, Strategy & Execution and assigned Project Manager, ensuring activities are delivered on time and aligned to project milestones.
• Develop clear, audience-specific communications and rollout materials, including emails, FAQs, presentations, talking points, intranet content, leader materials and lightweight job aids.
• Translate project and technology changes into practical business impacts, identifying what different stakeholder groups need to know, understand or do differently to be ready for the change.
• Coordinate field engagement and readiness activities across project teams, Operations, Product, Technology and Learning/Training partners, ensuring dependencies, timing and required actions remain connected.
• Maintain change and communications schedules, stakeholder actions and readiness deliverables, escalating gaps or risks that could affect successful rollout and adoption.

What we’re looking for

• 3-5 years of experience in change communications, project communications, organizational change or a related role, ideally supporting technology or operational rollouts in a large, matrixed organization.
• Excellent written communication and content-development skills, with demonstrated experience creating clear, practical materials for frontline, field and end-user audiences.
• Experience working with technology, product or operational project teams, with the ability to quickly understand a change, assess stakeholder impacts and translate technical or project information into meaningful business language.
• Highly organized, collaborative and action-oriented, with strong interpersonal skills, sound judgment, attention to detail and the ability to manage multiple deliverables in a fast-paced environment.
• Knowledge of change-management principles or Prosci/ADKAR is an asset, not a requirement.

Inclusion

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca.