CHANEL Counter Manager

Chanel, Inc.; Ottawa; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Counter Manager to deliver exceptional client experiences and drive sales in a luxury retail environment. This role involves creating personal connections with clients, achieving sales targets, and fostering a loyal customer base. A commitment to inclusivity and personal growth is at the heart of the company culture, ensuring that every employee can thrive and contribute to the brand's legacy of quality and craftsmanship. If you are passionate about luxury retail and customer service, this opportunity offers a unique chance to grow within a prestigious organization.

Benefits

Wellbeing programmes

Learning and development opportunities

Parental leave for all parents globally

Qualifications

• Exceptional client service skills to ensure customer satisfaction.
• Proven sales skills to achieve sales goals effectively.

Responsibilities

• Provide superior client service and build strong customer relationships.
• Achieve sales goals and increase customer base for the brand.

Skills

Client service

Sales skills

Communication

Job description

Location: CHANEL Counter located at Shoppers Drug Mart, Rideau Ottawa ON
Reports to: Territory Manager
Contract: Full-time and Temporary until end-of May 2025

Your role @Chanel:

As a Counter Manager, you will embody the values of the Brand by creating a unique and personal one-to-one client experience in-store.

What impact you can create at Chanel:

You will generate maximum sales volume while providing superior client service and relate to customer needs ensuring repeat sales and loyal customers.

What you will bring to the role:

1. You will provide superior client service by demonstrating interest, courtesy, and sincerity.
2. You will extend exceptional client care to every customer through consultations.
3. You will use your selling skills that relate to customer needs.
4. You will achieve sales goals planned for the year for your Fragrance & Beauty account.
5. You will increase the customer base and build business for the future.
6. You will build strong in-store business relationships through effective communication.

You are energised by:

1. Providing the Chanel ultimate luxury client experience.
2. Achieving sales plan.

What you would gain from this experience:

Gratification in offering a unique client experience.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.

About Us

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

1. Exceptional creation and client experience
2. Nurturing human potential
3. Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.