Central Business Systems Applications Analyst

Oil Authority; Calgary; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Strong compensation

Benefits

Paid vacation

Professional development

Job summary

Suncor is seeking an experienced professional to support and enhance a portfolio of business applications in an agile, product-based environment. You will manage incidents, service requests, and coordination with vendors while contributing to automation and continuous improvement.

The role emphasizes collaboration with Product Owners, technical teams, and cross-functional partners to deliver reliable digital solutions that align with business needs.

Qualifications

• Three to five years of experience supporting business applications and IT delivery in a complex enterprise.
• Degree or diploma in CS, Engineering, or IT-focused Admin; equivalent experience considered.
• Strong troubleshooting, data analysis, and documentation skills.
• Excellent communication and stakeholder management, with cross-functional teams.

Responsibilities

• Support day-to-day operation of business applications: incidents, requests, monitoring, maintenance, patch coordination.
• Create and maintain knowledge articles, runbooks, and SOPs to improve consistency.
• Coordinate with external support providers and ensure SLA compliance and change management.
• Identify opportunities to automate and improve processes to reduce manual effort.
• Collaborate with Product Owners and technical teams to gather requirements and support delivery from design to deployment.
• Work with Digital Solutions, Enterprise Data, Cyber, and Cloud teams in agile settings to deliver solutions.
• Support enhancements, problem resolution, and ongoing improvement across the application portfolio.

Skills

IT service management

Change management

Stakeholder communication

Vendor coordination

Problem analysis

Automation awareness

Education

University degree or diploma in Computer Science, Engineering, or IT-focused Administration

Tools

ServiceNow

Job description

At Suncor, we produce and provide energy.

When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

Are you passionate about technology support, continuous improvement, and delivering reliable digital solutions? In this role, you'll help support and enhance a portfolio of business applications by managing day-to-day service delivery, coordinating with support partners, and contributing to solution improvements. Working within an agile, product-based environment, you'll collaborate with business stakeholders, technical teams, and vendors to ensure applications remain secure, stable, and aligned with business needs.

What we offer:

We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work.

• Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching

• Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being

• Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance

• Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your development

Minimum Requirements:

• Three to five years of experience supporting business applications, service management, technical business analysis, or IT delivery within a complex enterprise environment

• University degree or diploma in Computer Science, Engineering, Business Administration (IT focus), or a related discipline. An equivalent combination of education and experience will also be considered

• Demonstrated ability to troubleshoot issues, analyze data, document processes, and develop practical solutions to support business operations

• Strong communication and stakeholder management skills, with the ability to work effectively with business partners, vendors, and cross-functional technical teams

• Experience coordinating support activities, managing competing priorities, and working across multiple applications or technology portfolios

• Understanding of IT service management practices, change management processes, and vendor-supported environments, with exposure to platforms such as ServiceNow considered an asse

• Experience or interest in industrial, operational, maintenance, reliability, EH&S, or other asset-intensive business applications, along with a passion for continuous learning, automation, and process improvement

Responsibilities:

• Support the day-to-day operation of business applications by managing incidents, service requests, monitoring activities, routine maintenance, patch coordination, and issue resolution

• Create and maintain support documentation, knowledge articles, runbooks, and standard operating procedures to improve service consistency and efficiency

• Coordinate and oversee work performed by external support providers, ensuring compliance with service levels, quality expectations, and change management standard

• Identify opportunities to improve operational effectiveness through automation, self-service capabilities, and process enhancements that reduce manual effort

• Collaborate with Product Owners, business stakeholders, subject matter experts, and technical teams to gather requirements and support solution delivery from design through deployment

• Work closely with Digital Solutions & Support, Enterprise Data, Cyber, and Cloud teams within Agile and Product Model ways of working to deliver and sustain technology solutions

• Support ongoing application enhancements, problem resolution, and continuous improvement initiatives while developing expertise across the application portfolio and related business processes

• Analyze trends, recurring issues, and service performance metrics to help improve application reliability, user experience, and overall operational excellence

Location and other Key Details:

• This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150-6th Ave S.W

• Hours of work are a regular 40-hour work week, Monday to Friday with occasional site visits

• Our business professional roles follow internal compensation guidelines, and the pay band will generally be based on years of experience and scope of work

Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.