Central Business Systems Applications Analyst

Suncor Energy; Calgary; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Family health, dental, vision benefits

Generous vacation & personal time

Internal mobility & training

Job summary

Suncor Energy is seeking a skilled IT Service Delivery professional to support and enhance a portfolio of business applications in a Calgary-based office. You will manage incidents, coordinate with external partners, and contribute to solution improvements in an agile, product-based environment.

The role requires 3–5 years of experience, a relevant degree, strong communication, and the ability to work with cross-functional teams to ensure applications remain secure and aligned with business

Qualifications

• 3–5 years of experience in supporting business applications or IT delivery in an enterprise environment.
• Degree or diploma in a relevant field; equivalent combination considered.
• Ability to troubleshoot issues, analyze data, document processes, and create practical solutions for business operations.
• Strong communication and stakeholder management skills to work with partners, vendors, and cross-functional teams.
• Experience coordinating support activities and managing competing priorities across multiple applications.

Responsibilities

• Support day-to-day operation of business applications by managing incidents, service requests, monitoring, maintenance, patch coordination, and issue resolution.
• Create and maintain support documentation, runbooks, and SOPs to improve service consistency.
• Coordinate with external support providers and ensure SLAs, quality, and change management standards are met.
• Identify automation and self-service opportunities to improve efficiency and reduce manual effort.
• Collaborate with Product Owners, stakeholders, SMEs, and technical teams from design through deployment.

Skills

Communication

Stakeholder management

Analytical thinking

Incident management

Education

University degree or diploma in Computer Science, Engineering, Business Administration (IT focus)

Tools

ServiceNow

Job description

At Suncor, we produce and provide energy.

When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

Are you passionate about technology support, continuous improvement, and delivering reliable digital solutions? In this role, you'll help support and enhance a portfolio of business applications by managing day-to-day service delivery, coordinating with support partners, and contributing to solution improvements. Working within an agile, product-based environment, you'll collaborate with business stakeholders, technical teams, and vendors to ensure applications remain secure, stable, and aligned with business needs.

What we offer:

• Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
• Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
• Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
• Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we're dedicated to your development

Minimum Requirements:

• Three to five years of experience supporting business applications, service management, technical business analysis, or IT delivery within a complex enterprise environment
• University degree or diploma in Computer Science, Engineering, Business Administration (IT focus), or a related discipline. An equivalent combination of education and experience will also be considered
• Demonstrated ability to troubleshoot issues, analyze data, document processes, and develop practical solutions to support business operations
• Strong communication and stakeholder management skills, with the ability to work effectively with business partners, vendors, and cross-functional technical teams
• Experience coordinating support activities, managing competing priorities, and working across multiple applications or technology portfolios
• Understanding of IT service management practices, change management processes, and vendor-supported environments, with exposure to platforms such as ServiceNow considered an asse
• Experience or interest in industrial, operational, maintenance, reliability, EH&S, or other asset-intensive business applications, along with a passion for continuous learning, automation, and process improvement

Responsibilities:

• Support the day-to-day operation of business applications by managing incidents, service requests, monitoring activities, routine maintenance, patch coordination, and issue resolution
• Create and maintain support documentation, knowledge articles, runbooks, and standard operating procedures to improve service consistency and efficiency
• Coordinate and oversee work performed by external support providers, ensuring compliance with service levels, quality expectations, and change management standard
• Identify opportunities to improve operational effectiveness through automation, self-service capabilities, and process enhancements that reduce manual effort
• Collaborate with Product Owners, business stakeholders, subject matter experts, and technical teams to gather requirements and support solution delivery from design through deployment
• Work closely with Digital Solutions & Support, Enterprise Data, Cyber, and Cloud teams within Agile and Product Model ways of working to deliver and sustain technology solutions
• Support ongoing application enhancements, problem resolution, and continuous improvement initiatives while developing expertise across the application portfolio and related business processes
• Analyze trends, recurring issues, and service performance metrics to help improve application reliability, user experience, and overall operational excellence

Location and other Key Details:

This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 - 6th Ave S.W

Hours of work are a regular 40-hour work week, Monday to Friday with occasional site visits

Our business professional roles follow internal compensation guidelines, and the pay ban