Sr Busniess Applications Analyst

Suncor Energy; Calgary; On-site; CAD 95,000 - 140,000; Full time

Benefits offered by this job

Annual bonus

Pension plan

Health benefits

Paid vacation and personal time off

Professional development

Job summary

Suncor Energy in Calgary seeks an experienced application support and service delivery professional to oversee a portfolio of critical applications, drive continuous improvement, and mentor team members. The role involves incident management, change management, and collaboration with multiple stakeholders to deliver sustainable digital solutions.

The Senior position requires expertise in Agile environments, vendor management, and product model instinct to shape the portfolio's long-term

Qualifications

• 8-10+ years of experience in application support, service management, technical business analysis, solution delivery, or related IT role.
• Experience supporting and enhancing enterprise applications including incident management, problem resolution, change management, upgrades, and operational sustainment.
• University degree or diploma in Computer Science, Engineering, Business Administration (IT focus), or related discipline. An equivalent combination of education and experience considered.
• Strong stakeholder management and communication skills, able to translate business requirements into technical solutions and build trusted relationships.

Responsibilities

• Lead day-to-day operation of business applications by managing incidents, service requests, monitoring, maintenance, and continuous service improvement.
• Establish and maintain support processes, runbooks, knowledge articles, and procedures to improve service quality and supportability.
• Coordinate and oversee work by external support providers, ensuring SLAs, quality, and change management standards.
• Identify opportunities to improve operational effectiveness through automation, self-service, and process enhancements.
• Collaborate with Product Owners, business stakeholders, SME, and Digital Solutions & Support to develop and execute technology strategies.
• Support ongoing application enhancements, problem resolution, and continuous improvement initiatives while developing expertise across the portfolio and related business processes.
• Analyze trends and metrics to improve application reliability, user experience, and operational excellence.

Skills

Application support

Service management

Technical business analysis

Solution delivery

Incident management

Change management

Vendor management

Stakeholder management

Agile

ServiceNow

Education

Bachelor or higher in Computer Science/Engineering/IT

Tools

ServiceNow

Job description

At Suncor, we produce and provide energy. When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

Are you an experienced application support and service delivery professional who thrives at the intersection of technology and business? In this senior role, you will provide support across a portfolio of business-critical applications, ensuring reliable operations, driving continuous improvement, and partnering with stakeholders to deliver sustainable digital solutions. You will play a key role in vendor management, service governance, solution delivery, and mentoring team members while helping shape the long-term direction of the application portfolio.

What we offer:

• Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
• Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
• Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
• Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we're dedicated to your development

Minimum Requirements:

• 8-10+ years of experience in application support, service management, technical business analysis, solution delivery, or a related IT role within a complex enterprise environment
• Demonstrated experience supporting and enhancing enterprise applications, including incident management, problem resolution, change management, upgrades, and operational sustainment
• University degree or diploma in Computer Science, Engineering, Business Administration (IT focus), or a related discipline. An equivalent combination of education and experience will also be considered
• Strong stakeholder management and communication skills, with the ability to influence outcomes, translate business requirements into technical solutions, and build trusted relationships across business and technology teams
• Demonstrated ability to troubleshoot issues, analyze data, document processes, and develop practical solutions to support business operations
• Understanding of IT service management practices, change management processes, and vendor-supported environments, with exposure to platforms such as ServiceNow considered an asse
• Experience working within Agile and Product Model environments, with exposure to industrial, operational, maintenance, reliability, EH&S, facilities, or other asset-intensive business applications considered an asset
• Strong analytical, problem-solving, and leadership capabilities, with a commitment to mentoring others and fostering a culture of collaboration, learning, and operational excellence

Responsibilities:

• Lead the day-to-day operation of business applications by managing incidents, service requests, monitoring activities, routine maintenance, operational stability, and continuous service improvement
• Establish and maintain support processes, runbooks, knowledge articles, and operational procedures to improve service quality, consistency, and supportability
• Coordinate and oversee work performed by external support providers, ensuring compliance with service levels, quality expectations, and change management standard
• Identify opportunities to improve operational effectiveness through automation, self-service capabilities, and process enhancements that reduce manual effort
• Collaborate with Product Owners, business stakeholders, subject matter experts, and with Digital Solutions & Support, Enterprise Data, Cyber Security, Cloud, and Architecture teams to develop and execute technology strategies that support business objectives.
• Support ongoing application enhancements, problem resolution, and continuous improvement initiatives while developing expertise across the application portfolio and related business processes
• Analyze trends, recurring issues, and service performance metrics to help improve application reliability, user experience, and overall operational excellence

Location and other Key Details:

This is an office-based role. You will work out of our Calgary