Sr Busniess Applications Analyst

1050 Suncor Energy Services Inc.; Calgary; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Pension plans

Health, dental, and vision coverage

Generous vacation and personal time

Career development programs

Job summary

Suncor Energy Inc. in Calgary seeks an experienced Senior Applications Support and Service Delivery professional to lead day-to-day operations of business applications, manage incidents and service requests, and guide continuous improvements across a portfolio of critical systems.

The role emphasizes stakeholder collaboration, vendor governance, and mentoring team members, with strong focus on IT service management, Agile environments, and delivering reliable digital solutions for the business.

Qualifications

• 8-10+ years of experience in application support, service management, or related IT roles within a complex enterprise.
• Experience supporting and enhancing enterprise applications, including incident management and change management.
• University degree or diploma in Computer Science, Engineering, or related discipline; equivalent experience considered.

Responsibilities

• Lead day-to-day operation of business applications, incidents, service requests, and monitoring activities.
• Establish and maintain support processes, runbooks, and knowledge articles to improve service quality.
• Coordinate with external providers to ensure SLAs and change management standards.

Skills

Application support

Service management

Stakeholder management

Product collaboration

Leadership

Agile

Education

Bachelor's degree or diploma in IT-related field

Tools

ServiceNow

Job description

At Suncor, we produce and provide energy. When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

Are you an experienced application support and service delivery professional who thrives at the intersection of technology and business? In this senior role, you will provide support across a portfolio of business-critical applications, ensuring reliable operations, driving continuous improvement, and partnering with stakeholders to deliver sustainable digital solutions. You will play a key role in vendor management, service governance, solution delivery, and mentoring team members while helping shape the long-term direction of the application portfolio.

What we offer:

• Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards.
• We also help you save for your future by offering pension programs, and savings plans with company matching.
• Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being.
• Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance.
• Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your development.

Minimum Requirements:

• 8-10+ years of experience in application support, service management, technical business analysis, solution delivery, or a related IT role within a complex enterprise environment.
• Demonstrated experience supporting and enhancing enterprise applications, including incident management, problem resolution, change management, upgrades, and operational sustainment.
• University degree or diploma in Computer Science, Engineering, Business Administration (IT focus), or a related discipline. An equivalent combination of education and experience will also be considered.
• Strong stakeholder management and communication skills, with the ability to influence outcomes, translate business requirements into technical solutions, and build trusted relationships across business and technology teams.
• Demonstrated ability to troubleshoot issues, analyze data, document processes, and develop practical solutions to support business operations.
• Understanding of IT service management practices, change management processes, and vendor-supported environments, with exposure to platforms such as ServiceNow considered an asse.
• Experience working within Agile and Product Model environments, with exposure to industrial, operational, maintenance, reliability, EH&S, facilities, or other asset-intensive business applications considered an asset.
• Strong analytical, problem-solving, and leadership capabilities, with a commitment to mentoring others and fostering a culture of collaboration, learning, and operational excellence.

Responsibilities:

• Lead the day-to-day operation of business applications by managing incidents, service requests, monitoring activities, routine maintenance, operational stability, and continuous service improvement.
• Establish and maintain support processes, runbooks, knowledge articles, and operational procedures to improve service quality, consistency, and supportability.
• Coordinate and oversee work performed by external support providers, ensuring compliance with service levels, quality expectations, and change management standard.
• Identify opportunities to improve operational effectiveness through automation, self-service capabilities, and process enhancements that reduce manual effort.
• Collaborate with Product Owners, business stakeholders, subject matter experts, and with Digital Solutions & Support, Enterprise Data, Cyber Security, Cloud, and Architecture teams to develop and execute technology strategies that support business objectives.
• Support ongoing application enhancements, problem resolution, and continuous improvement initiatives while developing expertise across the application portfolio and related business processes.
• Analyze trends, recurring issues, and service performance metrics to help improve application reliability, user experience, and overall operational excellence.

Location and other Key Details:

This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W. Hours of work are a regular 40-hour work week, Monday to Friday with occasional site visits. Our business professional roles follow internal compensation guidelines, and the pay band will generally be based on years of experience and scope of work.

Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.

At Suncor, our vision is to be Canada’s leading energy provider respected for our people, performance, sustainability and relationships that together create value-added contributions to society, communities, customers and shareholders.

Top Employer: Suncor Energy Inc.