Cemetery Branch Administrator

Arbor-Memorial; Area B (Shawnigan Lake); On-site; CAD 45,000 - 55,000; Full time

Job summary

Hatley Memorial Gardens in Victoria, BC is seeking a qualified Branch Administrator to join Arbor Memorial on a full-time basis. You will manage contracts, data entry, and customer service while coordinating multiple tasks with reliability and professionalism.

The role requires a college diploma or equivalent and at least two years in office administration, with strong MS Office skills and a proactive, detail-oriented approach. Overtime and weekend work may be required.

Qualifications

• A college diploma or equivalent.
• At least two years of experience in office administration.
• Strong computer skills including MS Word and Excel.
• Reliable, independent and able to meet deadlines under pressure.
• Solid customer service skills and ability to communicate at all levels.

Responsibilities

• Provide outstanding customer service to families served.
• Answer phones and greet customers.
• Perform general office administration: process contracts, amendments, transfers, certificates, and related paperwork; data entry.

Skills

Office Administration

MS Office

Customer Service

Multitasking

Education

College diploma or equivalent

Tools

MS Office

Job description

6 days ago Requisition ID: 1728

Salary Range: $45,000.00 To $55,000.00 Annually

Cemetery Branch Administrator

How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future.Taking care of the details on behalf of others during a significant milestone is important and rewarding work. At Arbor Memorial, our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About this role:

Hatley Memorial Gardens located in Victoria, BC is currently recruiting a Full-time Branch Administrator.

We are looking to fill this position with a qualified, action-oriented and self-motivated individual who is capable of prioritizing and handling multiple demands simultaneously.

This position is based on a 35-hour work week, and may change as required for the needs of the business, including working of overtime and weekends when required.

Job Type: Full-time Permeant

Vacancy Status:

This is current vacancy and we are actively recruiting for this role.

Key Qualifications and Demonstrated Abilities:

• A minimum of a college diploma or equivalent.
• At least two (2) years of previous working experience in office administration.
• Strong computer skills in MS Office including Word and Excel.
• Reliable and independent individual who has the proven ability to work under pressure and meet deadlines in a timely and in an effective manner.
• Demonstrates strong customer service skills with the ability to communicate will all levels of the organization.
• Organized and able to manage multiple tasks simultaneously.
• Detailed-oriented and have strong administrative and data entry tasks.

Responsibilities:

• Providing outstanding customer service to the families we serve.
• Answering the telephone and greeting customers.
• Performing general office administration functions including processing of cemetery contracts, amendments to contracts, transfers, process certificates, prepare cremation and interment services paperwork, data entry and various other tasks.

About Us:

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact theHuman Resources Department. Any information received relating to accommodation will be addressed confidentially.

Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position.