CCR-Care Coordinator

Lifemark Health Group; Victoria; On-site; CAD 25,000 - 39,000; Part time

Job summary

Lifemark Physiotherapy View Royal in Victoria, BC is seeking a part-time Care Coordinator to provide administrative support, process patient intake, scheduling and billing, and ensure smooth clinic operations.

The role emphasizes excellent customer service, strong data entry, and coordination across patients, staff, funders and referral sources.

Qualifications

• High School Diploma, GED or equivalent.
• Excellent customer service skills and telephone etiquette.
• High degree of organizational skills and ability to prioritize and multi-task.
• Excellent communication (verbal/written) and interpersonal skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a Physiotherapy clinic is an asset.

Responsibilities

• Answer telephone calls, greet patients and provide excellent customer service.
• Coordinate detailed intake of information on the first visit and throughout treatment.
• Assist patients with completing paperwork to avoid errors.
• Coordinate scheduling and maintain patient medical records.
• Collect payment at time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages and process emails, mail and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Skills

Customer service

Organizational skills

Communication

Data entry

Flexibility

Physiotherapy clinic experience

Education

High School Diploma/GED

Job description

Care Coordinator – Lifemark Physiotherapy View Royal

Location: Admirals Road, Victoria, BC, V9A 2P8

Status: Part Time

Expected Hours: M-F from 7:30 am to 12:30 pm

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinican asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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