CCR-Care Coordinator

Lifemark Health Group; North Vancouver; On-site; CAD 32,000 - 42,000; Part time

Benefits offered by this job

Professional development support

National Lifemark network

Referral bonus program

Job summary

Body Works Sports Physio, a Lifemark Health Group partner in North Vancouver, BC, is seeking a part-time Care Coordinator. You will coordinate appointments, support patient flow, and maintain accurate records while delivering friendly, professional service.

This role offers an opportunity to contribute to a community-focused clinic within Lifemark's national network. Prior EMR or Jane App experience is a plus, and a collaborative, customer-focused mindset is essential.

Qualifications

• High School Diploma or equivalent required.
• Post-secondary education in Medical Office Administration or related field is an asset.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication (verbal and written) and customer service skills.
• Proficient in computer systems, including Microsoft Office Suite; EMR/Case Management systems experience is an asset.
• Flexible, adaptable, and responsive to changing priorities.
• Ability to work independently and as part of a team.
• Previous experience in a physiotherapy or multidisciplinary healthcare clinic is a strong asset.
• Experience with Jane App or similar clinic practice management software is a strong asset.

Responsibilities

• Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries.
• Coordinate accurate patient intake and maintain up-to-date records throughout treatment.
• Assist patients with completing documentation to ensure accuracy and completeness.
• Schedule appointments and manage patient records efficiently.
• Collect payments and submit insurance claims to third-party funders.
• Perform data entry and billing in accordance with clinic procedures.
• Manage communications including mail, courier, and fax.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Skills

Organizational skills

Communication

Customer service

Multitasking

Team player

Education

High school diploma

Medical Office Administration

Tools

Microsoft Office

EMR/Case Management

Jane App

Job description

Care Coordinator

Body Works Sports Physio | A Lifemark Health Group Partner

233 W 1st Street, North Vancouver, BC V7M 1C | Permanent Part-Time Employee

Schedule: Monday, Wednesday, Thursday, Friday, 1:30 p.m. to 7:00 p.m., with occasional shifts until 7:30 p.m.

About Body Works Sports Physio

Body Works Sports Physio is a multidisciplinary rehabilitation clinic serving the North Vancouver community. Our collaborative team is committed to helping clients recover, move well, and return to the activities that matter most to them.

We believe exceptional care begins the moment someone connects with our clinic. Our Care Coordinators work closely with clinicians and administrative team members to create a welcoming, organized, and supportive experience, ensuring clients feel informed and cared for throughout their rehabilitation journey.

If you’re personable, organized, and enjoy building meaningful connections, this is an opportunity to join a supportive clinic that values teamwork, high-quality service, and the community we serve.

Your Opportunity

As a Care Coordinator, you’ll play an important role in the daily operation of the clinic and the experience of every client who walks through our doors. You’ll work closely with our clinical and administrative teams to coordinate appointments, support patient flow, maintain accurate records, and provide friendly, professional service.

This is an opportunity to become an integral part of a community-focused clinic while benefiting from the stability, development opportunities, and national network of Lifemark Health Group.

Your Impact

• Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries
• Coordinate accurate patient intake and maintain up-to-date records throughout treatment
• Assist patients with completing documentation to ensure accuracy and completeness
• Schedule appointments and manage patient records efficiently
• Collect payments at time of service and submit insurance claims to third-party funders
• Perform data entry and billing in accordance with clinic procedures
• Manage incoming and outgoing communications, including mail, courier, and fax
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Are You the Right Fit?

We’re looking for someone who is friendly, dependable, and committed to creating an exceptional client experience. You communicate clearly, pay close attention to detail, and remain organized while balancing multiple priorities in a busy clinic environment.

Key qualifications include:

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication (verbal and written) and customer service skills
• Proficient in computer systems, including Microsoft Office Suite; previous experience with EMR/Case Management systems considered an asset
• Flexible, adaptable, and responsive to changing priorities
• Ability to work both independently and collaboratively as part of a team
• Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset
• Experience with Jane App or similar clinic practice management software is considered a strong asset.

Working at Kootenay Therapy Center

Enjoy the close-knit culture of a trusted East Kootenay healthcare provider while benefiting from the resources and national network of Lifemark Health Group.

Here’s what you can expect:

• Permanent part-time employment
• A supportive and collaborative administrative team
• The opportunity to work alongside a multidisciplinary team of clinicians
• A positive and welcoming clinic environment
• Learning and professional development support
• National career and growth opportunities
• Leadership development pathways
• Referral bonus program
• The support of a nationally recognized healthcare organization

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including Indigenous peoples, newcomers to Canada, women, visible minorities, persons with disabilities, and members of other equity‑deserving groups.

Accommodation

Accommodations are available upon request for candidates taking part in any stage of the recruitment and selection process. Please contact [e-mail].

Ready to make a difference? We’d love to hear from you.