Care Coordinator

Socket.dev; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

Lifemark Health Group in Calgary, Alberta is seeking a Care Coordinator to support clinic operations with friendly, professional service. You will handle patient intake, scheduling, payments and data entry to maintain smooth patient flow.

This role involves coordination with patients, staff and external funders, ensuring accurate records and timely communication while maintaining a high standard of customer service.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service and phone etiquette.
• Strong organizational and multi-tasking abilities.
• Excellent verbal and written communication and interpersonal skills.
• Proficiency in data entry and general computer skills.
• Physiotherapy clinic experience is a plus.

Responsibilities

• Answer phone, greet patients and provide exceptional service.
• Coordinate detailed intake of information on first visits and during treatment.
• Assist patients with paperwork to avoid errors.
• Coordinate scheduling and maintain patient records.
• Collect payment at time of service.
• Track funding coverage to ensure approvals.
• Complete data entry and billing tasks.
• Coordinate courier, mail and faxes.
• Provide administrative support to Care Coordinator Manager and Clinic Director.

Skills

Customer service

Telephone etiquette

Organization

Communication

Data entry

Computer skills

Flexible/adaptable

Physiotherapy experience

Education

High School Diploma or equivalent

Tools

Computer skills

Data entry

Job description

Care Coordinator – Lifemark Health Group

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Anticipated Work Schedule:

• Monday 11:00:00 – 19:00:00
• Tuesday 11:00:00 – 19:00:00
• Wednesday 11:00:00 – 19:00:00
• Thursday 11:00:00 – 19:00:00
• Friday 11:00:00 – 19:00:00

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skillsFlexible and adaptable to change
• Experience in a Physiotherapy clinican asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

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