CCR-Care Coordinator

Lifemark Health Group; Elmsdale; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

30% employee discount at Shoppers Drug

Refer-a-Friend program

Job summary

Lifemark Physiotherapy Elmsdale is seeking a friendly Customer Service Representative to welcome patients, answer calls, greet visitors, and support a multi-disciplinary clinical team in a busy private clinic.

In this permanent full-time role you will manage patient intake, schedule appointments, collect payments, maintain records, and provide administrative support to the Care Coordinator Manager and Clinic Director, all while upholding Lifemark's core values.

Qualifications

• High School Diploma, GED or equivalent.
• Excellent customer service skills and telephone etiquette.
• Strong organizational and multi-tasking abilities in a fast-paced private clinic setting.
• New graduates are welcome to apply.
• Excellent English communication and interpersonal skills.
• Computer savvy with data entry in a physiotherapy clinic setting an asset.
• Flexible and adaptable to change.

Responsibilities

• Answer calls, greet patients and visitors, and provide excellent customer service.
• Coordinate a detailed and accurate intake of information on the patient's first visit and throughout their treatment plan.
• Assist patients with completing paperwork to avoid errors and ensure accurate information.
• Coordinate scheduling of patient appointments and maintain the patient's medical record.
• Collect payment at the time of service.
• Track coverage for funding streams to ensure approvals.
• Complete data entry and billing tasks.
• Coordinate courier packages and process emails/mail/faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Skills

Customer service

Telephone etiquette

Organizational skills

Multi-tasking

Communication skills

Adaptability

English proficiency

Education

High School Diploma/GED

Tools

Data entry

Billing systems

Job description

Customer Service Representative
Lifemark Physiotherapy Elmsdale

Location : 32 Park Rd - Unit 4

Employment Status: Permanent Full-Time

Schedule: Monday – Friday

Are you ready to be part of a dynamic team of industry experts and make your mark as one of the best in the field, upholding exceptional standards of work and quality? If so, look no further! Be our Customer Service Representativeat Lifemark - Lifemark Physiotherapy Elmsdale , a proud member of the Lifemark Health Group Company,Canada's premier and most comprehensive healthcare management organization; we're dedicated to one belief: when you move better, you feel better. If this philosophy resonates with you, we want to hear from you!

At Lifemark, we walk the talk of our company's Core Values: "We have fun," We strive for simplicity," We trust each other to do the right thing," We go the extra kilometre," and "We belong here."

Why Lifemark?

Team Collaboration: You'll have the opportunity to work alongside a multi-disciplinary team of clinicians who share your drive and passion.

Retail Perks: Take advantage of a 30% employee discount at Shoppers Drug Mart.

Refer-a-Friend: Our Employee Referral Bonus Program offers you a great opportunity to earn extra rewards.

Leadership Development: We provide pathways for leadership opportunities.

Stay Active: Benefit from a GoodLife Fitness discount.

Mentorship and Comfortable Environment : Our work environment is both positive and comforting, with mentorship opportunities for personal and professional growth.

Strong Digital Presence: Join a nationally recognized brand with a powerful digital footprint.

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent.
• Excellent customer service skills and telephone etiquette.
• A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment, preferably with 1-3 years of work experience in a private clinic setting.
• New Graduates are welcome to apply.
• Excellent English communication and interpersonal skills.
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset.
• Flexible and adaptable to change.

Key Functions and Responsibilities:

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
• Coordinate scheduling of patient appointments and maintain the patient's medical record.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing emails, mail and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca