CCMS Outreach Caseworker - Edmonton

The Calgary John Howard Society; Edmonton; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

The John Howard Society of Alberta is seeking a CCMS Caseworker to supervise and refer services, offering guidance and empowerment for self-management within the community. This is a full-time role reporting to the Regional Manager and balancing client-centered work with regulatory requirements.

The position works in a hybrid model with onsite and mobile duties across Edmonton, requiring a valid license and a vehicle.

Qualifications

• Post-secondary education in a relevant discipline (human services, social work, etc.).
• 2 years of Intensive Case Management and community supervision experience preferred.
• Knowledge of corrections is an asset; Brain Story Certification is an asset.

Responsibilities

• Engage with clients from Canada's ethno-cultural communities.
• Perform comprehensive file reviews and develop release plans considering safety and stability.
• Complete documentation including referrals, assessments, crisis plans, and funder reporting.
• Provide guidance to support clients dealing with trauma and reinforce community reintegration.
• Coordinate programming participation and on-call coverage including overnight and weekends.

Skills

Case management

Client advocacy

Crisis intervention

Education

Post-secondary education in human services or social work

Job description

The Agency

The John Howard Society of Alberta is a non-profit organization dedicated to promoting effective, just, and humane responses to the causes and consequences of crime. Through advocacy, community education, research, prevention initiatives, and reintegration services, we work alongside individuals, families, and communities to enhance public safety and support positive life changes. Guided by a belief in dignity, inclusion, and second chances, we help people overcome barriers, build stability, and successfully reintegrate into their communities.

The Program

The Community Case Management and Supervision (CCMS) program is part of the Canada Border Services Agency’s (CBSA) Alternative to Detention (ATD) framework. The primary objective of the program is to supervise individuals in the community who remain cooperative with the CBSA but who may lack a bondsperson, or who require social service support in addition to a bondsperson to mitigate risk upon release into the community. Case management principles contribute to the management of that risk through the facilitation and coordination of necessary services. Those services are documented in a supervision plan, based on a comprehensive assessment of the client’s risk and needs. This provides for appropriate monitoring to allow for the release and supervision of an individual in the community.

The Position

In this FTE 40 hour/week position, the CCMS Caseworker will work in an integrated and collaborative way to provide supervisory and referrals services, guidance, and empowerment for self-management within the community. Serves as moral support for individuals who are released from detention based on the case manager’s assessment. This is balanced with the understanding of the legal and immigration conditions of release imposed that allow such individuals to participate in the program.

Reporting to the Regional Manager this individual will practice client-centered case management; build supportive community relationships; complete casework documentation and data collection; and report outcomes. This role works in a hybrid fashion that combines onsite and mobile work to meet the needs of the program and support the staff and program participants at various locations throughout Edmonton. As such, this position requires a valid license and vehicle.

The primary focus and areas of responsibility include:

• Engaging with clients who are part of Canada’s ethno-cultural communities;


• Comprehensive file reviews and release plan development that acknowledges community safety, client stability, and willingness to comply.


• Completing all documentation including referrals, assessments, crisis plans/risk assessments, case notes, and funder reporting.


• Providing guidance and strategies to support the clients dealing with direct and/or vicarious trauma;


• Creating opportunities for participants to engage in programming, including but not limited to recreational, educational, and community involvement.


• Shared responsibility for on-call - overnight and possibly weekends

The scope of employment may include:

• Sitting at a desk for multiple consecutive hours to complete administrative tasks and file reviews.


• Transporting clients to appointments and performing other duties in your personal vehicle - with compensation for mileage.

• Arranging and/or assisting with move-in and out, this can require lifting up to 50 lb


• Utilizing crisis intervention strategies to de-escalate potentially violent or high-risk situations


• Exposure to biohazardous materials

Experience and Education:

The successful CCMS Caseworker will have a post-secondary education in a relevant discipline (i.e., human services, social work, etc.) and will have experience working with the target population, preferably with 2 years of experience in Intensive Case Management and community supervision. Knowledge and experience of corrections is an asset.Brain Story Certification is considered an asset.

If you do not have all the required experience and education but feel that you have exceptional strengths in other areas that make you a great fit for this role, please feel free to apply anyway and tell us why!