Crisis Support Caseworker (BENCH)

Calgary Catholic Immigration Society; Calgary; Hybrid; CAD 52,000 - 76,000; Full time

Job summary

Calgary Catholic Immigration Society (CCIS) is seeking a crisis support caseworker to assist newcomers after a mental health crisis. This maternity leave position operates within the BENCH project, collaborating with CCIS, TIES, CFN and Distress Centre to deliver coordinated social, mental health and community supports.

The role emphasizes cross-cultural service delivery, teamwork, and timely evaluations to align with funder outcomes, with flexible scheduling including some evenings and weekends

Qualifications

• Post-secondary degree in Social Work, Psychology, or related field.
• Experience working with culturally diverse individuals and families is preferred.
• Ability to work in a multicultural and multidisciplinary setting.

Responsibilities

• Provide crisis support and ongoing case management after a mental health crisis.
• Coordinate mental health and community support services with partners.
• Conduct assessments, safety planning, and interventions to promote stabilization.
• Maintain a cross-cultural caseload and collaborate with the BENCH team.

Education

Post-secondary degree in Social Work, Psychology, or related professional expertise

Job description

Full-time | 40 hours per week- Temporary Maternity Leave Coverage

CCIS (Calgary Catholic Immigration Society) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Southern Alberta. Since our inception in 1981, we have been a community leader with solid experience in the design and delivery of comprehensive services for our newest neighbours. We deliver these services through a dynamic, multi-cultural, multi-denominational and multi-disciplinary team of professionals who collectively speak over 80 languages.

From airport reception to a first job interview, CCIS’s programs and services have been designed to assist immigrants and refugees through all phases of the settlement and integration process. CCIS is committed to welcoming and serving newcomers of all races, ethnic and national origins, cultural backgrounds and religions, sexual orientations and gender identities and expressions.

CCIS – Community Development and Integration Services (CDIS) Division

Our Community Development and Integration Services Division works towards empowering individuals and communities to make changes through education, volunteerism, and community development and integration strategies. CDIS is committed to creating a welcoming community and helping newcomers and the community alike work together to build an inclusive community. CDIS programs support this goal through various community approaches, including volunteerism, education, outreach, community development, and capacity building for cultural diversity.

Job Summary

Calgary Catholic Immigration Society (CCIS) is seeking a highly motivated, community-minded individual to join our team. The Calgary Catholic Immigration Society (CCIS), the Immigrant Education Society (TIES), Centre for Newcomers (CFN), and Distress Centre (CS) have an ongoing project offering primary and secondary crisis supports to newcomers titled Building Equitable Newcomer Crisis Help (BENCH).

Functional Statement:
This position provides support and ongoing case management to clients after a mental health crisis. CCIS is hiring for this position within the Centre for Refugee Resilience program. This position will collaborate closely with the rest of the BENCH team and partners. The crisis support caseworker acts as an integral team member in building resilience with immigrants who have experienced a recent mental health crisis, through coordinated community, social, and mental health support.

Primary Duties and Responsibilities include, but are not limited to:

• Facilitate individual and family intakes and collaboratively assess the crisis/client needs


• Coordinate mental health and community support services according to the needs identified by the crisis clients and other partners


• Provide assessment, safety planning, and interventions for clients in the months after a mental health crisis to identify support and strategies towards safety and stability.


• Provide ongoing case management and maintain a cross-cultural caseload.


• Engage natural support, including cultural support, to promote resilience


• Bridge referrals to the community for ongoing support that suits clients’ needs


• Build community capacity to respond to newcomer crisis needs


• Liaise with clients’ support network to address the needs of shared crisis clients


• Coordinate and participate in case conferences as needed


• Work collaboratively with a diverse and multi-disciplinary team as part of the BENCH collaborative and within CCIS


• Practice personal self-care and support the needs of team members


• Complete evaluation and reporting of program activities that fit funder outcomes and indicators as outlined by the BENCH Project


• Participate in the evaluative processes that fuel the project’s agile design

Qualifications and Skills

Education

• Post-secondary degree in Social Work, Psychology, or related professional expertise

Experience

• Proven track record of working with multiple stakeholders, maximizing collaboration and creative community solutions


• Demonstrated experience working with culturally diverse individuals and families


• Experience providing support to individuals facing mental health challenges


• Ability to work collaboratively and communicate effectively within a multicultural and multidisciplinary setting


• Demonstrated experience working with culturally diverse individuals and families


• Experience providing support to individuals facing mental health challenges


• Experience with not-for-profit agencies considered an asset


• Experience in managing confidential client and program data


• Competent verbal and written communication, computer skills

Knowledge/skills

• Knowledge and understanding of issues related to the successful settlement of newcomers


• Demonstrates culturally relevant approaches to working with vulnerable newcomers


• Anti-oppressive, trauma-informed lens practice


• Excellent self-awareness and self-regulation skills in high-pressure environments


• Knowledge of community and health resources in Calgary

Work Abilities:

• Written and verbal communication skills to work collaboratively and communicate effectively within a multicultural and multidisciplinary setting


• Flexibility to work a flexible schedule that includes occasional evenings to accommodate clients; some work on evenings and weekends will be required


• Ability to take initiative, work independently, organize one’s work and records


• Knowledge of additional languages is considered an asset


• Capacity to work positively with challenges


• Initiative and willingness to contribute to the team


• Autonomous & Critical thinker


• Creative, flexible & adaptable


• Dependable & Open-minded

Specific requirements

• Current valid driver’s license and access to a vehicle


• Must be legally eligible to work in Canada

This position will require the successful candidate to present a valid Criminal Record Check with a Vulnerable Sector Search.

Make A Direct Impact on Your Community by Donatingto CCIS (Calgary Catholic Immigration Society).

We acknowledge all donors who contribute so generously to CCIS. Your contribution honours the courage and resiliency of Alberta’s newest residents.